Service Support Specialist

Unlimited Service Group • Fargo, ND

4d

About The Position

The Service Support Specialist is a non-supervisory role that supports the branch by performing tasks across multiple departments. The role assists dispatch with work orders, billing notes, and new equipment data; handles clerical tasks; assists customers with tagging equipment for repair; manages UPS shipments and documentation; and organizes warehouse components. The position reports to the Branch Manager and includes following accident prevention procedures and taking on other tasks assigned by the Branch Manager.

The work is primarily in a typical office environment, with occasional light lifting and a mix of sitting, walking, and standing. The specialist operates computers and office equipment. Starting pay is $25–$27 per hour. General Parts is an equal opportunity employer committed to diversity and inclusion.

Requirements

• High school diploma or equivalent.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Successful completion of a pre-employment drug screen and criminal background check.
• Prioritize safety.
• Ability to work independently with minimal supervision and stay organized.
• Comfort operating computers and office equipment.

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Perform clerical duties, including scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging equipment for repairs.
• Manage UPS shipments, ensuring accuracy and proper documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.
• Perform additional tasks assigned by the Branch Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED