Service Support Specialist

Aston Carter•Town of North Hempstead, NY

3d•$22 - $24•Onsite

About The Position

The Service Support Specialist provides critical support to the Service and Operations teams by monitoring systems, processing invoices and service tickets, maintaining spreadsheets, and ensuring accurate data entry and recordkeeping. The role suits a detail-oriented, organized professional comfortable working with data and multiple systems in a fast-paced environment, who enjoys supporting internal teams and external customers. This is an on-site, full-time contract role based in Garden City Park, NY. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The role is part of an office-based team and involves frequent interaction with management and support staff. Work is primarily computer-based, using MS Word, Excel, Outlook, dashboards, and internal systems. The team includes four additional members.

Requirements

At least 1 year of work experience in a professional environment.
Proficiency with MS Word, Excel, and Outlook.
Strong computer skills and comfort using multiple systems.
Experience with data entry and maintaining spreadsheets, including Excel data entry.
Customer service skills, including handling calls and emails professionally.
Administrative support experience in an office or call center environment.
Excellent communication and interpersonal skills for interacting with team members and management.
Strong problem-solving skills, including the ability to address issues and escalate them appropriately.
Ability to prioritize tasks, work under pressure, and meet deadlines.
High attention to detail and ability to work accurately across multiple systems.
Ability to work independently with minimal supervision.
Ability to work in a fast-paced environment and multitask effectively.
Ability to interact professionally with all levels of management and support staff.

Nice To Haves

Experience working in a customer service or call center setting.
Familiarity with invoice processing and service ticket entry.
Comfort monitoring dashboards or system alerts for performance and service issues.
Strong organizational skills and ability to maintain well-structured records and spreadsheets.
Demonstrated reliability and commitment to supporting team goals and operational efficiency.

Responsibilities

Monitor the Bevi dashboard to track product levels, service alerts, and equipment performance issues, and escalate concerns as needed.
Enter invoices and service tickets accurately into designated systems to support timely billing and service operations.
Update and maintain spreadsheets so information remains current, organized, and accessible to the Service and Operations teams.
Maintain accurate and consistent information across multiple systems, with strong data integrity and recordkeeping.
Provide backup support to Service Administration staff by answering phones and responding to emails professionally and promptly.
Handle customer inquiries, resolve issues, and support a positive experience for internal and external stakeholders.
Perform general administrative support tasks for the Service and Operations teams.
Collaborate with team members and interact with management and support staff to facilitate service and operational workflows.
Prioritize tasks, work under pressure, and meet deadlines in a fast-paced environment.
Multitask across systems, communication channels, and administrative duties while maintaining accuracy and attention to detail.