Service Support Specialist

General Parts Group • Boise, ID

3d

About The Position

The Service Support Specialist is a non-supervisory role that supports all departments and serves as a key resource for branch operations. The position assists dispatch with work orders, billing notes, and new equipment data; performs clerical duties; welcomes customers and helps them tag equipment for repairs; manages UPS shipments; and organizes warehouse components. The role reports to the Branch Manager and requires a safety-first attitude, adaptability, and the ability to work independently with minimal supervision. Starting pay is $21–$25 per hour. General Parts is an equal opportunity employer committed to diversity and inclusion.

Requirements

• High school diploma or equivalent.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Successful completion of a pre-employment drug screen and criminal background check.
• Prioritize safety in all work.
• Ability to work independently with minimal supervision and stay organized.
• Ability to operate computers and office equipment.
• Ability to occasionally lift office equipment, supplies, and boxes.

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and entering new equipment data.
• Perform clerical duties, including scanning, filing, and managing daily mail.
• Welcome customers and guide them in tagging equipment for repairs.
• Manage UPS shipments and ensure accuracy and proper documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.
• Take on other challenges assigned by the Branch Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED