Support Lead - Keyholder

Five Below • Knoxville, TN

2d

About The Position

The Support Lead - Keyholder supports store leadership by helping oversee daily store activities, ensuring associates perform effectively and deliver excellent customer service. The role trains and supports associates, assists with receiving and organizing merchandise, helps drive sales and control expenses, and maintains the store. When needed, the Support Lead acts as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The role also manages store opening and closing procedures, including securing cash, locking doors, setting alarms, and preparing the store for smooth daily operations. The position requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel as required. It is an hourly position starting at $12.50.

Requirements

• High school graduate or equivalent.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule, including days, evenings, weekends, and possibly overnight shifts, and travel as required.
• Ability to operate a cash register frequently.
• Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Ability to frequently use ladders to retrieve and put away stock.
• Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Ability to frequently move across the sales floor and between the sales floor and stock room.
• Ability to identify and interpret email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

• College experience preferred.

Responsibilities

• Ensure crew members provide excellent customer service through personal contact with customers.
• Train the crew on the B.E.S.T. customer service experience and ensure guests receive fast, friendly checkout service.
• Help oversee daily activities of store associates and ensure they perform their duties effectively.
• Assist with receiving, unpacking, and organizing new stock so merchandise is placed efficiently on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage store opening or closing, including securing cash, locking doors, setting alarms, and ensuring the store is prepared for daily operations.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Help drive store sales and control expenses by optimizing merchandising, associate performance, and customer service.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED