Support Lead - Keyholder

Five Below•Knoxville, TN

4d•Onsite

About The Position

The Support Lead - Keyholder supports store leadership and daily operations at Five Below, helping ensure customers receive friendly, efficient service and associates perform effectively. The role includes training and supporting crew members, assisting with merchandise receiving and organization, sales and expense control, merchandising, store recovery, and maintenance. The Support Lead acts as Manager on Duty when needed and may take responsibility for store operations, staff management, customer service, and urgent issues. The role also involves opening and closing the store, including securing cash, locking doors, and setting alarms. This is an hourly position starting at $12.50. The schedule must be flexible to meet business needs and may include day, evening, weekend, or overnight shifts and travel as required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts and travel as required.
Ability to frequently operate a cash register.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customer service through personal contact and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager according to store needs.