Part time support lead Ft Walton Beach, FL
About The Position
The Support Lead helps oversee daily store activities and associates, ensuring excellent customer service and efficient operations. The role trains and supports associates, assists with merchandise receiving and organization, and helps drive sales while controlling expenses. When needed, the Support Lead acts as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The position also manages store opening or closing procedures and performs store maintenance. Additional responsibilities may be assigned by the Store Manager according to store needs.
Requirements
- High school graduate or equivalent.
- At least 1 year of management experience.
- Excellent verbal and written communication skills.
- Ability to multitask.
- Creative thinking.
- Ability to maintain composure under pressure.
- At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
- Ability to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts and travel as required.
- Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Nice To Haves
- College experience preferred.
Responsibilities
- Ensure crew members provide excellent customer service through personal contact with customers.
- Train crew members on the B.E.S.T. customer service experience and help ensure guests receive fast, friendly checkout.
- Help oversee daily activities of store associates and ensure they perform duties effectively and provide excellent customer service.
- Assist with receiving, unpacking, and organizing new stock so items are efficiently placed on the sales floor.
- Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
- Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
- Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
- Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
- Partner with the store leadership team on merchandising procedures and World Recovery.
- Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
