Part time support lead Ft Walton Beach, FL

Five Below•Fort Walton Beach, FL

6d•Onsite

About The Position

The Part Time Support Lead helps oversee daily store activities and supports the store leadership team in delivering excellent customer service, maintaining merchandising standards, receiving and organizing stock, and driving sales. The role may serve as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. It also supports associate onboarding and training, performs opening and closing procedures, and helps maintain the store and stock room. Additional responsibilities may be assigned by the Store Manager according to business needs. The position requires frequent operation of a cash register, handling and placing merchandise, ladder use, movement throughout the sales floor and stock room, and communication with customers and coworkers. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The role requires remaining in a stationary, upright position for 80% of the time and being able to identify and discern written and electronic work instructions.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform essential job functions in compliance with applicable laws.
Frequently operate a cash register.
Frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room to assist customers and handle merchandise.
Work a flexible schedule to meet business needs, which may include day, evening, weekend, and overnight shifts and travel as required.
Identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact and train the crew on the B.E.S.T. customer service experience.
Help oversee the daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities as determined by the Store Manager based on store needs.