support lead full time-2002

Five Below•Everett, WA

2d•Onsite

About The Position

The Support Lead helps oversee store associates and daily operations at Five Below, with a focus on customer service, sales, merchandising, stock handling, and store upkeep. The role trains and supports associates, serves as Manager on Duty when needed, and manages opening or closing procedures. The position is hourly and starts at $21.77.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
Ability to read and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to frequently operate a cash register; move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet; use ladders; kneel, bend, twist, and stoop; communicate with customers and coworkers; and move around the sales floor and stock room.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide customers with personal, attentive service.
Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout.
Help oversee store associates’ daily activities and their customer service and job performance.
Assist with receiving, unpacking, organizing, and placing new stock on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Help drive sales and control expenses through merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.