Support Lead PT 6305 Cleveland, MS

Five Below•Cleveland, MS

7d•Onsite

About The Position

The Support Lead helps oversee daily store operations and associate performance while ensuring customers receive excellent, fast, and friendly service. The role supports receiving and organizing merchandise, onboarding and training associates, merchandising, sales growth, expense control, and store recovery. When needed, the Support Lead acts as Manager on Duty and is responsible for store operations, staff management, customer service, and urgent issues. The role also manages store opening or closing procedures, including securing cash, locking doors, and setting alarms. Store maintenance duties include taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room. The job description is not all-inclusive; the Store Manager may assign additional responsibilities based on business needs. The position requires frequently operating a cash register, moving merchandise weighing up to 25 pounds, placing or removing merchandise at heights of 5–10 feet, ascending and descending ladders, and moving throughout the sales floor and stock room. It also involves frequent kneeling, bending, twisting, stooping, and communication with customers, managers, and coworkers. The employee must remain stationary and upright for 80% of the time and be able to read and discern email and printed instructions related to merchandise layouts, associate schedules, and operating procedures. A flexible schedule is required, including day, evening, weekend, and potentially overnight shifts; travel may be required.

Requirements

High school graduate or equivalent.
Minimum of 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform all essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently ascend and descend ladders and frequently kneel, bend, twist, and stoop.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, both in person and by telephone.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide engaging customer service through personal contact and train the crew on the B.E.S.T. customer service experience, including fast and friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities assigned by the Store Manager based on store needs.