Support Lead PT 6228 Greenville, MS

Five Below•Greenville, MS

5d•Onsite

About The Position

The Support Lead helps oversee store associates and daily store activities, ensuring effective performance and excellent customer service. The role trains crew members to deliver the B.E.S.T. customer service experience and a fast, friendly checkout. It supports receiving and organizing merchandise, store merchandising and recovery, sales growth, expense control, associate onboarding and training, and routine store maintenance. When needed, the Support Lead serves as Manager on Duty and may manage store opening or closing procedures. Additional responsibilities may be assigned by the Store Manager according to business needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Ability to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register, computer, hand-held devices, phone, walkie, and mobile devices; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; communicate with customers and coworkers; and move across the sales floor and between the sales floor and stock room.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive a fast, friendly checkout.
Help oversee daily store associate activities and ensure associates perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are efficiently placed on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Occasionally manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Carry out additional responsibilities assigned by the Store Manager based on store needs.