Support Lead Parttime - Quakertown PA

Five Below•Quakertown, PA

8d•Onsite

About The Position

The Support Lead helps oversee store associates and daily store activities, ensuring effective performance and excellent customer service. The role supports store sales and expense control through merchandising, staff performance, and customer service, and helps receive, unpack, and organize stock. The Support Lead may serve as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. The position also handles store opening and closing procedures, supports associate onboarding and training, and performs store maintenance. Additional responsibilities may be assigned by the Store Manager based on store needs. This is an hourly position starting at $11.50. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts and travel as required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Ability to work a flexible schedule that may include day, evening, weekend, or overnight shifts and travel as required.
At least 18 years old and able to perform all essential job functions in compliance with applicable laws.
Frequently operate a cash register.
Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
Frequently use ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and between the sales floor and stock room.
Identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train the crew on the B.E.S.T. customer service experience and help ensure fast, friendly checkout experiences.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing the store for smooth daily operations.
Support onboarding and ongoing training of associates on store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform other responsibilities determined by the Store Manager according to store needs.