Support Engineer - Industrial Water Treatment
About The Position
Solenis is seeking a Support Engineer for its Pulp and Water division in New York/New Jersey. The role performs routine testing and monitoring at customer sites, enters data, and contributes to service report preparation. The Support Engineer works with customers to understand chemical or equipment issues, manages product inventory and deliveries, adjusts chemical feed levels based on testing, and compiles trial data. The position also involves troubleshooting, expanded process testing, and setting up, maintaining, and repairing monitoring and feed equipment. The employee will be trained in laboratory testing, equipment installation and repair, Excel data entry, inventory control, chemical transfers, and customer relationship management. Solenis is a global provider of water and hygiene solutions, with approximately 23,000 employees and 78 manufacturing facilities. The company offers professional development and growth opportunities, competitive compensation, and comprehensive benefits.
Requirements
- Bachelor’s degree in science or another technical field; relevant experience may be considered in lieu of a technical degree.
- Ability to solve complex and non-routine technical problems.
- Strong relationship management skills.
- Industry and customer literacy, or ability to quickly learn the industry and Solenis technologies.
- Drive for results and proactive handling of complex issues.
- Fluency in Microsoft Office, including Word, Excel, and PowerPoint.
- Must pass a criminal background check, drug screen, and physical.
- Valid driver’s license and clean motor vehicle record.
Responsibilities
- Perform routine testing and monitoring at customer sites, enter data, and contribute to service report preparation.
- Interface with customers to understand issues involving chemicals or equipment.
- Manage customer-site product inventory, including deliveries to process units and offloading to customer tanks.
- Adjust chemical feed levels to optimize chemical performance based on routine testing and monitoring.
- Deliver chemicals and compile trial data at customer sites.
- Alert the site manager to customer problems or opportunities and begin troubleshooting issues.
- Conduct expanded testing of process variables to identify dosage improvements or mechanical impacts.
- Specify, set up, maintain, and troubleshoot monitoring and feed equipment.
- Work with the site team and customers to ensure optimal program performance.
- Conduct laboratory testing, repair and install chemical feed equipment, enter data into Excel, control inventory, and perform chemical transfers as trained.
- Maintain positive relationships with customer mill personnel.
Benefits
- Three weeks of vacation, additional floating holidays, and sick time.
- Competitive base salary, incentive plan, and annual merit increases.
- 401(k) with company match.
- Company vehicle, laptop, and phone.
- Medical, dental, and vision benefits.
- Opportunities for professional growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
