Support Engineer - Industrial Water Treatment

Diversey • United States of America, NH

16d • Onsite

About The Position

Solenis is seeking a Support Engineer for its Pulp and Water division, covering the New Hampshire and Maine territory. The role provides routine on-site testing and monitoring for industrial water treatment customers, maintains chemical and equipment programs, and works with customer personnel and the site team to optimize program performance. The employee will receive training in laboratory testing, chemical-feed equipment installation and repair, data entry in Excel, inventory control, chemical transfers, and customer relationship management.

Requirements

• Bachelor’s degree in science or another technical field; relevant experience may be considered in lieu of a technical degree.
• Ability to solve complex and non-routine technical problems.
• Strong relationship management skills.
• Industry and customer literacy, or the ability to quickly learn the industry and Solenis technologies.
• Drive for results and a proactive approach to complex issues.
• Fluency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to pass a criminal background check, drug screen, and physical.
• Valid driver’s license and clean motor vehicle record.

Responsibilities

• Perform routine testing and monitoring at customer sites, enter data, and contribute to service report preparation.
• Interface with customers to understand issues involving chemicals or equipment.
• Manage customer-site product inventory, including deliveries to process units and offloading to customer tanks.
• Adjust chemical feed levels to optimize chemical performance based on routine testing and monitoring.
• Deliver chemicals and compile trial data at customer sites.
• Alert the site manager to customer problems or opportunities and begin troubleshooting issues.
• Conduct expanded testing of process variables to identify dosage improvements or mechanical impacts.
• Specify, set up, maintain, and troubleshoot monitoring and feed equipment.
• Work with the site team and customers to ensure optimal program performance.

Benefits

• Three weeks of vacation, additional floating holidays, and sick time.
• Competitive base salary, incentive plan, and annual merit increases.
• 401(k) with company match.
• Company vehicle, laptop, and phone.
• Medical, dental, and vision benefits.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time