Support Engineer - Industrial Water Treatment
About The Position
Solenis is hiring a Support Engineer for its Pulp and Water division in the New Hampshire/Maine territory. The role supports industrial water-treatment programs at customer sites by performing routine testing and monitoring, adjusting chemical feed levels, managing product inventory, and maintaining monitoring and feed equipment. The Support Engineer works with customers and the site team to resolve issues and optimize program performance. Training will cover laboratory testing, chemical-feed equipment installation and repair, Excel data entry, inventory control, chemical transfers, and customer relationship management.
Requirements
- Bachelor’s degree in science or another technical field; relevant experience may be considered in lieu of a technical degree.
- Ability to solve complex and non-routine technical problems.
- Strong relationship-management skills.
- Industry and customer literacy, or the ability to learn the industry and Solenis technologies quickly.
- Drive for results and a proactive approach to complex issues.
- Fluency in Microsoft Office, including Word, Excel, and PowerPoint.
- Must pass a criminal background check, drug screen, and physical.
- Valid driver’s license and clean motor vehicle record.
Responsibilities
- Perform routine testing and monitoring at customer sites, enter data, and contribute to service report preparation.
- Interface with customers to understand issues involving chemicals or equipment.
- Manage customer product inventory, including deliveries to process units and offloading to customer tanks.
- Adjust chemical feed levels based on routine testing and monitoring to optimize chemical performance.
- Deliver chemicals and compile trial data at customer sites.
- Alert the site manager to customer problems or opportunities and begin troubleshooting issues.
- Conduct expanded testing of process variables to identify dosage improvements or mechanical impacts.
- Specify, set up, maintain, and troubleshoot monitoring and feed equipment.
- Work with the site team and customers to ensure optimal program performance.
- Conduct laboratory testing, repair and install chemical-feed equipment, enter data into Excel, control inventory, transfer chemicals, and maintain positive relationships with mill personnel, following training.
Benefits
- Three weeks of vacation, additional floating holidays, and sick time.
- Competitive base salary, incentive plan, and annual merit increases.
- 401(k) with company match.
- Company vehicle, laptop, and phone.
- Medical, dental, and vision benefits.
- Professional development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
