Support Engineer, Associate

Qualcomm • Boulder, CO

2d • $27 - $40

About The Position

Qualcomm Technologies, Inc. is seeking an Associate Support Engineer to provide Tier 1 support and maintain internally developed equipment across laboratory and production environments. The role includes hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The successful candidate will bring foundational technical ability and strong problem-solving skills, work independently, and collaborate with cross-functional teams.

Responsibilities include installing, configuring, maintaining, upgrading, and integrating internally built test systems and platforms; performing RF cabling, connector installation, signal-path verification, and hardware installations; and troubleshooting RF, hardware, software, network, and system issues, including through Linux command-line tools. The role also supports servers, network switches, lab IT systems, connectivity, configuration, and network stability, including identifying faulty hardware and arranging replacements.

The engineer will manage internal and commercial test-equipment inventory and documentation, support audits and lifecycle management, coordinate lab-asset movement and allocation, and assist with calibration events and site-wide maintenance. The role also requires documenting work and resolutions in ServiceNow work orders and tickets, communicating system status to stakeholders, contributing to process improvements and standard operating procedures, and creating or updating technical content in Confluence.

Requirements

• One of the following education and experience combinations: bachelor's degree; associate's degree and 1+ year of technical or related work experience; or high school diploma or equivalent and 2+ years of technical or related work experience.
• Strong troubleshooting and analytical skills.
• Hands-on technical aptitude.
• Clear and professional communication skills.
• Ability to work independently and within a team environment.
• Strong organizational and inventory-management skills.
• Ability to lift and move heavy equipment using appropriate tools and safety practices.
• Ability to bend and pull frequently and handle equipment and cables.
• Ability to work in laboratory and data-center environments for extended periods.

Nice To Haves

• Experience with test-equipment calibration processes.
• Familiarity with automated test systems or laboratory environments.
• Experience working with internal or custom-built hardware platforms.
• Basic scripting experience in Python, Bash, or a similar language for troubleshooting or automation.

Responsibilities

• Install, configure, and maintain internally built test systems and platforms.
• Support system upgrades, modifications, and hardware integrations.
• Perform RF cabling, connector installation, and signal-path verification.
• Install system components in racks and perform hardware upgrades.
• Troubleshoot RF and hardware issues to support optimal system performance.
• Diagnose system issues using Linux command-line tools.
• Support issue resolution across hardware, software, and network layers.
• Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems.
• Identify faulty hardware and set up replacement hardware.
• Support system connectivity, configuration, and network stability; collaborate with IT teams on escalations and improvements.
• Track, manage, and maintain internal and commercial test-equipment inventory.
• Support equipment audits, lifecycle management, and asset documentation; coordinate movement and allocation of lab assets.
• Assist during calibration events and site-wide maintenance activities, coordinating with calibration teams to ensure equipment readiness.
• Maintain accurate records of work, issues, and resolutions in ServiceNow work orders and tickets.
• Provide stakeholders with clear updates on system status and progress.
• Contribute to process improvements, standard operating procedures, and technical papers by creating or updating Confluence pages.

Benefits

• Competitive annual discretionary bonus program.
• Opportunity for annual RSU grants; employees on sales-incentive plans are not eligible for the annual bonus.
• Competitive benefits package designed to support employees at work, at home, and at play.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level