Associate Technical Support Engineer I

Aspen Technology • Medina, MN

3d • $59,400 - $74,200 • Onsite

About The Position

The Associate Technical Support Engineer is an entry-level professional role focused on learning Digital Grid Management products, support processes, and customer environments. The role resolves routine, well-defined customer issues under close guidance, develops core troubleshooting skills, and contributes to team success through timely execution, documentation, and continuous learning. The engineer builds technical depth, system understanding, and professional communication skills while working within established procedures and best practices.

Requirements

• Bachelor’s degree in electrical engineering, Computer Engineering, Systems Engineering, or a related field.
• 0–2 years of relevant technical, engineering, or customer-facing experience.
• Strong interest in technical problem-solving and software systems.
• Effective written and verbal communication skills.
• Willingness to learn, accept feedback, and follow established processes.
• Ability to work on-site in Medina, Minnesota.
• Must be legally authorized to work in the United States; sponsorship is not available now or in the future.

Responsibilities

• Provide responsive, professional customer support to resolve routine and clearly defined technical issues.
• Follow documented troubleshooting procedures to diagnose and resolve customer-reported problems.
• Accurately document cases, investigations, and resolutions in the support tracking system.
• Escalate issues when resolution exceeds the defined scope or the engineer’s experience.
• Develop foundational knowledge of DGM software, system architectures, and supported environments.
• Participate in product training, internal knowledge sessions, and hands-on learning activities.
• Apply basic engineering and technical principles in troubleshooting activities.
• Work closely with senior support engineers to learn best practices and support methodologies.
• Communicate clearly with customers and internal teams to ensure alignment and understanding.
• Contribute to team knowledge by updating documentation and sharing lessons learned.

Benefits

• Paid time off
• Charitable giveback day
• Medical, dental, and vision insurance
• Retirement benefits
• Bonus or variable incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level