Associate Support Engineer - ManageEngine

Zoho USA•McAllen, TX

2d•Onsite

About The Position

ManageEngine, the enterprise IT management division of Zoho Corp., is recruiting 10 recent-graduates for our McAllen office. This role is specifically for our Enterprise IT Management product suite under the ManageEngine brand. ManageEngine with 90+ products and free tools covers everything your IT needs, at prices you can afford. From network and device management to IT security and service desk software, we're bringing IT together for an integrated, overarching approach to optimize your IT.

Requirements

Excellent business-level English language skills
College graduate of 2-year or 4-year program in the last 3 years
Attention to detail
Good interpersonal skills to work with multiple ManageEngine product teams
Strong technical knowledge with experience in the IT industry
Must be a U.S. citizen
Have the legal right to work in the United States without company sponsorship now or in the future.

Responsibilities

Promote IT solutions across IT operations, security, help desk, endpoint, networks, and cloud infrastructure
Talk to customers (IT Managers, IT Administrators, Engineers) and partners to help them understand requirements, and recommend the right ManageEngine product in tandem with Account Managers
Analyze client needs and recommend technical solutions
Conduct product demonstrations to customers and solve technical queries
Understanding of product areas including Desktop / Mobile Device Management, IT Help Desk, Windows Management, Public and Private Cloud management