Associate Software Support Engineer

Echo Global Logistics • Reno, NV

1d

About The Position

The Associate Software Support Engineer works independently and as part of the End User Computing team to support and maintain Echo and ITS core applications. The role serves as a point of contact for end users reporting application issues and requires proficiency in Echo and ITS business functions and applications. The engineer communicates effectively with customers and teammates, provides exceptional customer support, and ensures assigned problems and solutions are handled, escalated, and communicated in a timely manner.

Requirements

• At least 1 year of application support or relevant technical experience; new graduates are encouraged to apply.
• Strong understanding of Microsoft technologies.
• Solid object-oriented programming fundamentals and ability to learn new technologies quickly.
• Basic experience with SQL and APIs, including HTTP methods.
• Strong problem-solving and time-management skills.
• Excellent communication skills and ability to work across all levels of the organization.
• Team-oriented approach and strong sense of ownership.
• Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience.

Nice To Haves

• Familiarity with C# and/or VB.Net.
• Experience with monitoring tools such as Splunk or Dynatrace.
• Exposure to Agile environments or ITIL practices.
• Experience with Postman.

Responsibilities

• Provide advanced application support and resolve user issues end-to-end.
• Manage and prioritize tickets; investigate, escalate, and document solutions.
• Analyze code and contribute to bug fixes and enhancements.
• Drive automation and process improvements.
• Create and maintain knowledge base articles and documentation.
• Lead or support deployments, upgrades, and maintenance activities.
• Partner with Service Desk, Development, QA, and Infrastructure teams.
• Perform root cause analysis and improve system reliability.
• Support onboarding and cross-training of team members.
• Participate in a 24/7 on-call rotation.

Benefits

• The role is eligible for a bonus based on a combination of personal and business performance.
• Benefit offerings are referenced on the company careers page; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level