Support Engineer, Associate

Qualcomm • Boulder, CO

2d • $27 - $40

About The Position

Qualcomm Technologies, Inc. is seeking an Associate Support Engineer to provide Tier 1 support and maintain internally developed equipment in lab and production environments. The role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The successful candidate will bring foundational technical ability and strong problem-solving skills, work independently, and collaborate with cross-functional teams.

The position supports internally built test systems and platforms, hardware and RF systems, servers, network switches, and other lab IT systems. It also includes equipment inventory and asset management, calibration and site support, and maintaining work records and communicating status to stakeholders. The role contributes to process improvements, standard operating procedures, and technical documentation in Confluence.

Minimum qualifications include a bachelor's degree, an associate's degree plus at least one year of technical or related work experience, or a high school diploma or equivalent plus at least two years of technical or related work experience. The listed pay range is $26.65–$39.95. Qualcomm also describes an annual discretionary bonus program, potential annual RSU grants, and a competitive benefits package.

Requirements

• Bachelor's degree; or associate's degree and at least 1 year of technical or related work experience; or high school diploma or equivalent and at least 2 years of technical or related work experience.
• Strong troubleshooting and analytical skills.
• Hands-on technical aptitude.
• Clear and professional communication.
• Ability to work independently and within a team environment.
• Strong organizational and inventory management skills.
• Ability to lift and move heavy equipment using appropriate tools and safety practices.
• Frequent bending, pulling, and handling of equipment and cables.
• Ability to work in lab and data center environments for extended periods.

Nice To Haves

• Experience with test-equipment calibration processes.
• Familiarity with automated test systems or lab environments.
• Experience working with internal or custom-built hardware platforms.
• Basic scripting experience in Python, Bash, or similar for troubleshooting or automation.

Responsibilities

• Install, configure, and maintain internally built test systems and platforms.
• Support system upgrades, modifications, and hardware integrations.
• Perform RF cabling, connector installation, and signal path verification.
• Install hardware components in racks and perform hardware upgrades.
• Troubleshoot RF and hardware issues to support optimal system performance.
• Diagnose system issues using Linux command-line tools.
• Support issue resolution across hardware, software, and network layers.
• Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems, including identifying faulty hardware and setting up replacement hardware.
• Support system connectivity, configuration, and network stability; collaborate with IT teams on escalations and system improvements.
• Track and manage internal and commercial test-equipment inventory; support audits, lifecycle management, and asset documentation.
• Coordinate movement and allocation of lab assets as needed.
• Assist with calibration events and site-wide maintenance, coordinating with calibration teams to ensure equipment readiness.
• Record work performed, issues, and resolutions in ServiceNow work orders and tickets.
• Provide stakeholders with clear updates on system status and progress.
• Contribute to process improvements, standard operating procedures, technical papers, and Confluence pages.

Benefits

• Competitive annual discretionary bonus program.
• Opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for the annual bonus).
• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level