Spécialiste Support & Distribution / Support & Distribution Specialist

LANDR • Montreal, QC

10d • Onsite

About The Position

LANDR is a fast-growing audio company made up of creative technologists, music professionals, and everything in between. Together, we are revolutionizing the process for music makers to help them create, master, distribute, and promote their music. Our mission is to give music makers the freedom to create and be heard. We bring our love of music to the office every day and continuously innovate to create experiences that delight and engage our audience of over 6 million music creators. We love best practices but aren’t afraid to break them. LANDR is looking for a Support & Distribution Specialist. This role will ensure proper responses to client questions and issues, and participate in the process where music submitted for distribution meets standard requirements. The specialist will communicate with users about release information issues, help them through the process until their project is ready, and ensure their issues are solved in a timely manner. This role involves maintaining a clear scope of user experiences, issues, and feedback, tagging tickets accordingly, and relaying this information to the Support Team Manager. This position is for a predetermined contract.

Requirements

• Passionate about every single client being happy with our products
• Keen interest in technology
• Love music and can talk about it extensively
• Solid amount of audio knowledge and some experience in music production
• Ability to determine if a song is an original work or a copy
• Understanding of high-resolution graphic artwork
• Ability to quickly identify and populate missing metadata fields
• Excellent troubleshooting skills and problem-solving abilities
• Super organized and able to keep track of things
• Ability to strive for results
• Strong interpersonal skills and ability to turn negative experiences into positive interactions
• Ability to multitask and make decisions quickly
• Ability to contribute in a close-knit team environment and be a great communicator
• Comfortable working autonomously and figuring things out independently
• Strong writing skills in both English and French
• Knowledge of English is required for working with an international team
• Ability to handle 60-70 support tickets daily

Nice To Haves

• A third language would be a huge asset
• Experience working in a label A&R department or any experience with music distribution is an asset
• Studied in recording, music or engineering is an asset
• Experience working in a fast-paced startup environment is an asset

Responsibilities

• Understanding the ins and outs of the LANDR Distribution workflow
• Troubleshooting with users to solve any issues they’re having with the web platform, their releases or any other support they may need
• Logging and tracking user issues in an organized manner (and using ticket tags), ensuring that serious, commonly occurring technical issues are escalated to the Support Manager
• Ensuring all projects released through LANDR distribution meet all requirements before delivering them to DSPs
• Communicating with users when something is not right and working with them until it is
• Delivering LANDR releases to DSPs

Benefits

• Competitive compensation based on role, experience, and expertise
• Frequent office and social events (Catering on Monday, Bagel Tuesdays, 5@7, etc.)
• Free access to LANDR products
• Open office space in Downtown close to Square-Victoria Metro Station
• Possibility to join the LANDR Band
• Partnerships with local music events & festivals (MUTEK, Pop Montreal, Igloofest…)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed