Waiver Support Coordinator- Jackson, MS

Care Lync • Jackson, MS

1d

About The Position

Care Lync is seeking a dedicated Support Coordinator to serve as the primary point of contact for individuals on their caseload. The coordinator ensures people receive needed services and support while keeping their voices and choices central to decisions. The role involves developing personalized Plans of Services and Supports (PSS), coordinating providers, monitoring eligibility and required paperwork, maintaining documentation in the state's LTSS system, and collaborating with providers and care coordinators. The position requires travel to meet with people supported, which may take up to 50% of the work time.

Requirements

• A bachelor's degree in a human services field, with no experience required; or a bachelor's degree in any field plus at least one year of full-time experience working directly with people who have intellectual or developmental disabilities, other disabilities, or mental illness.
• Comfort using Microsoft Office and learning state databases.
• Valid driver's license, current vehicle insurance, and vehicle registration.
• Willingness to complete required training and certifications.
• Pass a national background check, including fingerprinting, before beginning direct work with people served.
• Degree verification is conducted using official transcripts; diplomas and letters are not accepted.
• Cannot be employed by, financially tied to, or serve on the board of another IDD service provider; cannot be assigned to a family member or someone for whom the coordinator is already a paid caregiver.
• Must serve as a mandated reporter.

Responsibilities

• Get to know people on the caseload and help develop their personalized Plan of Services and Supports (PSS).
• Connect people with appropriate service providers and help them make informed choices.
• Conduct monthly phone check-ins and quarterly face-to-face check-ins, including at least one home visit each year.
• Track Medicaid and waiver eligibility, submit renewals, and follow up on paperwork to prevent lapses.
• Maintain accurate, timely notes and documentation in the state's LTSS system.
• Immediately report signs of abuse, neglect, or exploitation.
• Educate people supported and their families about their rights each year.
• Coordinate with other providers and care coordinators to ensure continuity of support.
• Travel to meet with people supported, up to 50% of the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level