Team Support Specialist - Waiver Support

Easterseals MORC • Clinton Township, MI

5d

About The Position

Easterseals MORC is hiring a Team Support Specialist for Waiver Support. The role supports individuals served by the organization by providing welcoming, hopeful, and empathetic assistance, and by coordinating waiver-related enrollment, discharge, and documentation processes across the WSA, ISPA, and IRIS systems.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a clerical role; healthcare experience preferred.

Nice To Haves

• Healthcare experience in a clerical role.

Responsibilities

• Engage consumers in a welcoming, hopeful, and empathetic manner regardless of disability or phase of recovery.
• Respond to inquiries, resolve issues, and fulfill requests through telephone, email, live chat, and in-person interactions.
• Review weekly reports to ensure plans are uploaded into the WSA System and that all ISPA plans are accounted for.
• Review weekly reports for discharges and disenrollments.
• Complete disenrollments in WSA and ISPA within seven calendar days of discharge, including ending alignment in IRIS.
• Complete enrollments for individuals who reopen within 90 days, including reviewing the report, entering information into WSA and ISPA, and aligning in IRIS.
• Maintain WSA and ISPA tracking upload spreadsheets, make changes, and follow up with case managers or supervisors to ensure documents are correct before uploading.

Benefits

• Low-cost dental, health, and vision insurance.
• Dependent care reimbursement.
• Up to five days of paid FMLA for maternity, paternity, foster care, and adoption.
• 401(k) retirement plan.
• Paid time off for full-time employees.
• Up to $125 bonus for taking five days off in a row.
• Ten paid holidays and three floating holidays.
• Wellness programs.
• Public Service Loan Forgiveness (PSLF) employer.
• Bonuses and extra incentives.
• Mileage reimbursement in accordance with the IRS rate.
• Free financial planning services through partnerships with the LoVasco Consulting Group and SoFi.
• Student loan repayment options.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED