Support Contracts Manager

Airbus•Grand Prairie, TX

18d•Onsite

About The Position

Airbus Helicopters is seeking a Support Contracts Manager to manage civil support contracts and drive long-term operational profitability. Reporting to the Head of Power by the Hour (PBH), this role owns contract administration, negotiation, and financial data analysis. The company’s primary hiring focus is commercial contract management expertise; aviation background and an A&P license are preferred assets. The position manages PBH agreements throughout their lifecycle, including negotiations, renewals, financial oversight, invoicing, forecasting, and customer communications. It works cross-functionally with Finance, Material Supply, Logistics, Pool Management, and Customer Support to meet contractual and operational requirements, and prepares cost analyses and business cases for executive review. The role is based on-site at the company location for 90% of the time and requires 10% domestic and international travel. Applicants must be authorized to work in the United States. Steel-toed shoes are required for shop-floor visits, and hearing or eye protection may also be required there.

Requirements

Bachelor’s degree, preferably in Business Administration with an emphasis in Finance, Accounting, or Marketing, or equivalent experience (4 years).
Five or more years of experience in administrative support roles dealing with proposals and contracts.
Advanced knowledge of Microsoft Office applications and/or Google Suite.

Nice To Haves

Master’s degree in Business (MBA) with a focus on Finance or statistical analysis.
Seven or more years in aviation administration roles managing customer support contracts and responsible for revenue and margin targets.
Aviation operations experience, especially managing Power by the Hour programs.
A&P license.
SAP knowledge.

Responsibilities

Direct contract negotiations for new business and renewals to meet cost targets and protect program margin and profitability.
Manage the full lifecycle of active and inactive PBH agreements and ensure customer and company obligations are met.
Identify upcoming contract expirations and manage renewals, including back-to-back agreements aligned with Headquarters.
Monitor contract financial health, analyze data, and develop executive-level KPIs at least quarterly.
Ensure accurate monthly invoicing, manage customer credits and payments, and produce revenue and demand forecasts.
Work with Material Supply and Logistics to ensure customers comply with exchange and core unit return requirements.
Serve as the primary customer contact for PBH policy, contract interpretation, Rough Orders of Magnitude (ROMs), and formal quotes.
Prepare Cost of Sales analyses covering pricing, warranty, and risk factors, and present business cases to executive management for review and sign-off.
Coordinate with Finance, Pool Management, Customer Support, and Logistics on operational prerequisites and consignment inventory needs.
Administer annual contractual price escalations and work with Finance to calculate and execute program buy-outs when customer aircraft are sold.

Benefits

Competitive base salary and incentive compensation, which may include profit-sharing schemes.
Retirement savings plan.
Ability to participate in an Employee Stock Ownership Plan (ESOP).
Paid time off, including personal time and holidays.
Paid parental leave program.
Medical, prescription, dental, vision, life, and disability insurance coverage.
Employee Assistance Plan (EAP) and other supplemental benefit coverages.
Upskilling and development opportunities through the global Leadership University.
Unlimited access to 10,000+ e-learning courses.
Opportunities for certifications, career development, accelerated development programmes, and national and international mobility.