Support Contracts Manager

Airbus • Grand Prairie, TX

16d • Onsite

About The Position

Airbus Helicopters is seeking a Support Contracts Manager to manage civil support contracts and promote long-term operational profitability. Reporting directly to the Head of Power by the Hour (PBH), the role owns contract administration, negotiation, and financial data analysis. The position emphasizes cross-industry commercial contract management; aviation experience and an A&P license are preferred rather than required. The role is based at the company’s U.S. regional headquarters near Dallas-Fort Worth and is on-site, with domestic and international travel required at 10%.

Requirements

• Bachelor’s degree, preferably in Business Administration with an emphasis in Finance, Accounting, or Marketing, or equivalent experience (4 years).
• Five or more years of experience in administrative support roles dealing with proposals and contracts.
• Advanced knowledge of Microsoft Office applications and/or Google Suite, including Google Sheets.
• Authorized to work in the United States.
• Able to travel independently and at short notice; travel is 10% domestic and international.
• Able to meet the stated physical requirements, including reading screens and documents, communicating in person and by phone, operating office equipment, and carrying or lifting items up to 30 lb/14 kg.
• Steel-toed shoes are required for shop-floor visits; appropriate hearing and eye protection may also be required.

Nice To Haves

• Master’s degree in Business (MBA) with a focus on Finance or Statistical Analysis.
• Seven or more years in aviation administration roles managing customer support contracts and setting and achieving revenue and margin targets.
• Aviation operations experience, particularly management of Power by the Hour programs.
• A&P license.
• SAP knowledge.

Responsibilities

• Lead contract negotiations for new business and renewals to meet cost targets and protect program margins and profitability.
• Administer the full lifecycle of active and inactive PBH agreements and ensure customer and company obligations are met.
• Identify upcoming contract expirations and manage renewals, including back-to-back agreements aligned with Headquarters.
• Monitor contract financial health, analyze data, and develop executive-level KPIs at least quarterly.
• Ensure accurate monthly invoicing, manage customer credits and payments, and prepare revenue and demand forecasts.
• Coordinate with Material Supply and Logistics to support customer compliance with exchange and core-unit return requirements.
• Serve as the primary customer contact for PBH policy, contract interpretation, Rough Orders of Magnitude (ROMs), and formal quotes.
• Prepare Cost of Sales analyses covering pricing, warranty, and risk factors, and present business cases to executive management for review and sign-off.
• Coordinate with Finance, Pool Management, Customer Support, and Logistics to meet operational prerequisites and consignment inventory needs.
• Administer annual contractual price escalations and work with Finance on program buy-outs when customer aircraft are sold.

Benefits

• Competitive base salary and incentive compensation, which may include profit-sharing schemes.
• Retirement savings plan and ability to participate in an Employee Stock Ownership Plan (ESOP).
• Paid time off, including personal time and holidays.
• Paid parental leave program.
• Medical, prescription, dental, vision, life, disability, Employee Assistance Plan (EAP), and supplemental insurance coverage.
• Upskilling and development opportunities through Leadership University, including access to more than 10,000 e-learning courses, certifications, career-path resources, accelerated development programs, and national and international mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager