About The Position

A successful Support Clerk handles a range of title-support and data-entry tasks, including entering orders, processing updates, preparing files through tasks such as Manual Data Checks or locating Prior Policies, resetting workflows, uploading documents, managing attachments, pulling DataVault notifications, performing delivery functions, importing and exporting information across software, and creating invoices. The role also processes large volumes of communications from agents. It requires fast, accurate typing, careful proofreading under tight deadlines, and confidential handling of sensitive information.

Requirements

  • Proven work experience as a typist, data entry clerk, or data entry operator.
  • Fast and accurate typing skills.
  • Excellent knowledge of word processing tools and spreadsheets.
  • Familiarity with office equipment.
  • Strong English language skills.
  • Attention to detail and ability to identify grammar, spelling, and punctuation errors.
  • Ability to maintain confidentiality.
  • High school diploma.

Nice To Haves

  • Experience using a touch typing system.
  • Additional computer training or certification.

Responsibilities

  • Communicate with agents and process large volumes of their communications.
  • Process updates and enter orders.
  • Perform file preparation, including Manual Data Checks and locating Prior Policies.
  • Reset workflows, upload documents, and add or delete attachments.
  • Pull DataVault notifications and perform delivery functions.
  • Import and export information from various software.
  • Create invoices and perform other assigned duties.
  • Edit completed work for grammar, spelling, and punctuation.
  • Gather and organize typing material.
  • Keep information confidential in accordance with security policies.

Benefits

  • Health, dental, and vision benefits.
  • Employer-paid disability and life insurance.
  • Flexible spending accounts.
  • 401(k) with company match.
  • Paid time off and company-paid holidays.
  • Wellness resources.
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