Support Clerk I

CENTER FOR HUMAN SERVICES INC•Bolivar, MO

6d•Onsite

About The Position

The Support Clerk I supports the mission of CHS by providing information to callers and performing various clerical tasks for the Service Coordination department. The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!

Requirements

Ability to prioritize
Ability to work independently
Ensure confidentiality of information
Excellent communication skills
Highly reliable
Proficient with Microsoft Office 365 or related software
Respect the rights of individuals
Strong follow-up skills by phone and email
Strong organizational skills
Time management skills
Personal accountability
Respect for policies
Results-orientated thinking
Role awareness
Self-confidence
High school diploma, GED or Hi Set Degree and 1-year certificate from a university or trade school or 1 year of related work experience.

Responsibilities

Delivers excellent customer service by greeting visitors, directing incoming faxes or telephone calls to the appropriate staff, forwarding calls to voicemail and/or takes messages as needed.
Distributes incoming and outgoing mail and monitors the postage meter balance, maintains conference room schedules, distributes, manages petty cash, calculate and report Consumer Satisfaction Survey results, monthly as applicable.
Creates and updates Service Coordination contact list for the assigned counties.
Maintains secure and accurate record management for individuals served by assuring confidentiality of individuals’ Protected Health Information (PHI) enforcing and following HIPAA policies.
Prepare and collaborate records requests for outside agencies as needed by creating designated record sets in applicable systems for all incoming and/or transferring consumers.
Assist in assigning consumers to teams and notifies DMH-DD Regional office of assignments by informing new consumers and/or their families of HIPAA policies by providing the Notification of Privacy Practices
Assists and completes audits as requested by reviewing and pulling required documents and sending to the local Regional Office, CMS, and MO HealthNet, and accepts and willingly carries out special assignments or other duties when requested.