Support Associate

Frette•Bal Harbour, FL

5d•Onsite

About The Position

Frette is seeking a Support Associate for its boutique in Bal Harbour, Florida. The Support Associate is an integral member of the store team and a key partner to management and sales, with primary responsibility for overseeing the stockroom and maintaining the store. The role supports inventory control, client experience, and store maintenance while helping uphold brand and operating standards and deliver a high level of customer service through product knowledge and an elevated selling ceremony. The Support Associate manages inventory accuracy and product flow, including cycle counts, inventory adjustments and discrepancies, transfers, damages, fulfillment, holds, replenishment, shipping, and receiving. The role also supports sales-floor coverage and customer transactions, maintains visual standards, and coordinates operational and facilities needs. The position includes opening and closing the store as a key holder, coordinating with the Store Manager and corporate retail partners, and performing additional duties as business needs require.

Requirements

Years of experience in a retail store environment, including back-of-house support, preferred.
Valid U.S. driver's license required.
Ability to travel as needed to offsite storage locations within a 15-mile radius required.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays required.
Proficiency with retail operating systems, including shipping systems, POS, Microsoft Office, and Google Workspace.
Detail-oriented, with strong organization and follow-up skills.
Ability to multitask and stay organized in a fast-paced environment.
Self-motivated and able to work independently as well as within a team.
Positive attitude that contributes to a positive team environment.
Team-oriented and self-driven, with an entrepreneurial spirit.
Ability to build and maintain effective working relationships with team members and willingness to set and maintain high performance standards.
Willingness to maintain a positive partnership with the Corporate team and other store teams.
Professional written and verbal communication skills.
Ability to lift and mobilize small to medium items up to 50 pounds using appropriate equipment and techniques.
Ability to maneuver around the boutique floor, stockroom, and offsite locations.
Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, and bending, and to follow OSHA-approved ladder safety.

Nice To Haves

Retail store experience, including back-of-house support.

Responsibilities

Oversee inventory control, including cycle counts, adjustments, discrepancies, negative on-hand quantities, reports, new receipts, out-of-stocks, best sellers, and inventory levels.
Execute transfers, damage processing, fulfillment, holds, replenishment, shipping, and receiving to maintain inventory accuracy and product flow.
Maximize and organize product storage across the sales floor, stockroom, and offsite storage locations.
Partner with the Store Manager and Sales Specialists to prioritize customer sales and maintain appropriate, organized inventory levels.
Ensure compliance with operational policies and procedures, including Loss Prevention, Inventory Control, Boutique Maintenance, Customer Capture, and POS procedures.
Train staff in back-of-house procedures and communicate policy changes across the store team, including staff at other locations when needed.
Follow packaging guidelines for shipments and maintain company expectations for charge sends, returns, exchanges, and related transactions.
Provide sales-floor coverage, support Sales Specialists, and help ensure customer service standards are met.
Contribute to daily morning meetings and align with the day's focus set by the Store Manager.
Help maintain visual standards, including visual merchandising rotations and daily bed changes.
Assist with offsite activities such as home installations, bank drops, and visits to tailors and dry cleaners.
Perform stockroom maintenance, stock checks, and shipping for transfers, customer items, and in-store and e-commerce fulfillment.
Oversee facilities and maintenance, including furniture repairs, store cleaning, feedback to housekeeping services, and repairs to walls, floors, and fixtures.
Touch base daily with the Store Manager and team to outline priorities and align expectations.
Partner with the Store Manager and Corporate Retail Team to manage and maintain annual operational expense budgets for packaging, supplies, cleaning, and maintenance.
Perform key-holder opening and closing procedures and ensure checklists are completed and signed off by the opening or closing associate.
Partner with IT on helpdesk inquiries.
Perform additional responsibilities as business needs require and as identified by the Store Manager and Corporate Business Partners.