Support Associate

Indeed Flex•Austin, TX

7d•$50,000 - $60,000

About The Position

Indeed Flex is a tech-first staffing platform that gives workers the freedom to choose shifts and helps businesses hire quickly. The Support Associate role is an entry-level opportunity for someone curious, analytical, and eager to learn. The associate supports enterprise partners and hourly temporary workers (“Flexers”) by resolving issues and using frontline support work to identify broken workflows, matching bottlenecks, and opportunities to improve operations. The role uses AI agents, automation, Salesforce, ACP, and internal marketplace tools, and can build foundations in tech-enabled operations, workforce analytics, and workflow design. The Support team operates on a rotational schedule covering seven days a week, with shifts varying based on business demand, team time-off requests, and holidays. The Monday-to-Friday 8 a.m.–5 p.m. shift requires onsite work at the Domain Tower office in Austin. The position is full-time.

Requirements

Strong interest in real-time problem solving in high-volume, dynamic operational settings, including de-escalating tense situations.
Analytical mindset and interest in building data skills, examining reports and anomalies, and using metrics to prioritize work.
Curiosity about AI and willingness to learn how to use it; prior AI experience is not required.
Demonstrated ability to diagnose process failures and introduce practical fixes rather than only escalating them.
Ability to cover flexible shifts, including evenings and weekends as scheduled.
Commitment to the Indeed Flex mission of helping people get jobs.

Nice To Haves

Experience with Microsoft Office or Google Workspace.
Experience with collaboration and operations tools such as Salesforce, Slack, Google Meet, or Zoom.

Responsibilities

Own end-to-end resolution of complex, high-priority, and edge-case support cases for clients and Flexers across email, phone, and chat.
Use Salesforce, ACP, and other internal marketplace tools as a power user and provide actionable feedback.
Diagnose broken processes and introduce concrete fixes rather than only escalating or flagging issues.
Interpret operational reports on bookings, onboarding, compliance, and queue health, and flag data issues that threaten queue integrity or case history.
Use automation and AI agents in daily workflows and identify and report technical gaps, edge cases, and failures in automated processes.
Execute support workflows to a high standard and meet or exceed CSAT, response-time, and resolution targets.
Track and document customer interactions accurately in Salesforce, ACP, and other internal systems.
Collaborate with Product, Engineering, Sales, and Operations to resolve complex cases and close tooling or process gaps.