Support Associate - White House Black Market

Chicos Fas•Norfolk, VA

10d

About The Position

The Support Associate supports a customer- and product-focused sales culture by performing sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure merchandise is properly stored, ticketed, located, and represented on the sales floor, and supports a cohesive omnichannel customer experience through strong operational processes. The position also supports visual presentations, boutique cleanliness, and teamwork while seeking feedback and personal development. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Excellent communication skills.
Excellent customer service skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to learn or adapt to technology provided by the company.
Ability to work the majority of the shift standing.
Ability to work quickly and within strict timelines.
Ability to demonstrate teamwork.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to meet the physical requirements: constant walking/standing for 67–100% of an 8-hour shift; occasional lifting up to 50 lbs. for 1–33% of an 8-hour shift; and frequent climbing for 34–66% of an 8-hour shift.

Nice To Haves

Previous stock or cashier experience preferred.
Exposure to visual merchandising and product placement techniques desired.

Responsibilities

Process and organize merchandise in the stockroom, ensuring items are stored, ticketed, and easy to locate for sales-floor replenishment; reorganize stock to maximize space.
Ensure new products are merchandised and represented in a timely manner.
Enter receiving documents into the computer system and reconcile invoices against merchandise received, as applicable.
Complete store-to-store transfers and Locate requests accurately and promptly.
Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, and sign holders.
Participate in pricing changes and markdowns.
Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
Support Most Amazing Personal Service (MAPS) principles and standards through operational processes that contribute to a cohesive omnichannel experience.
Promote an inclusive, collaborative approach to problem solving and seek personal development opportunities and feedback.
Assist with boutique cleanliness and organization.
Perform other duties as assigned.
Communicate with customers, Associates, and Management, including wearing and communicating with a headset.