Support Assistant

CHIEF SEATTLE CLUB•Seattle, WA

8h•$23 - $28•Onsite

About The Position

The Support Assistant works with Case Managers and residents at Goldfinch Apartments to support daily life in the housing community through culturally adaptive, wrap-around services. The role helps maintain a safe and healthy community, supports resident activities and site operations, and provides assistance to residents and staff. The position requires on-site work. Goals and objectives are established and evaluated by the Program Manager, Residential Services Director, and Program Director. Duties may change according to organizational needs.

Requirements

High school diploma or GED.
One year of work with high-risk or at-risk populations; experience with at-risk or vulnerable populations is also noted as a plus.
Strong understanding of historical and intergenerational trauma among Indigenous communities.
Excellent oral and written communication skills.
Comfort with computers and the ability to teach others to use computers.
Proficiency in Microsoft Office 365.
Ability to handle complaints and conflicts calmly and professionally.
Strong crisis intervention skills and ability to prioritize and handle multiple tasks under stressful conditions.
Strong customer service skills.
Highly organized, flexible, independent, culturally sensitive, and detail-oriented, with the ability to multitask.
High degree of discretion and excellent judgment.
Ability to lift, stretch, pull, and push up to 60 pounds, and to stand, walk, and sit continuously.

Nice To Haves

Experience working with homeless and/or low-income populations.
CPR and AED first aid certification.
Formal professional de-escalation training.
Experience working with Native American populations and/or strong awareness of Native cultures.

Responsibilities

Build relationships with residents and support positive socialization among residents and staff.
Conduct all interactions with respect and attention to trauma-informed care.
Monitor cameras to help ensure building safety.
Inspect each floor daily and report damage to artwork, carpets, windows, walls, doors, bike rooms, trash rooms, and laundry rooms.
Welcome residents and have guests and visitors sign in.
Support ongoing site operations, including chores, general grounds care, scheduling, and safety procedures.
Maintain an inventory of janitorial and maintenance supplies and communicate supply needs through the appropriate chain of command.
Inspect the property daily, arrange necessary maintenance and repairs, and track completion using the appropriate forms.
Attend community events and staff meetings.
Sort and organize incoming donations.
Supervise resident activities and maintain daily resident logs.
Assist Case Managers and/or Housing Stability Specialists/Case Managers.
Enforce policies and procedures in accordance with program and CSC guidelines.
Assist with office support services and ensure completion of daily chores and weekly office cleaning tasks.
Provide instruction to residents as needed and answer their questions.
Issue and enforce consequences when necessary for residents who do not comply with requirements.
Respond appropriately to emergencies, report hazards and incidents promptly, model safe practices, complete safety-related trainings, and participate in safety meetings when requested.
Perform other duties and special projects as assigned.