Customer Support Assistant

Alphabe Insight Inc•Cincinnati, OH

1d•$37,000 - $41,000•Onsite

About The Position

As a Customer Support Assistant, you will serve as an important point of contact for customers and provide support throughout their experience with Park 6 Logistics. You will assist with customer inquiries, provide accurate information, coordinate with internal teams, maintain organized records, and help ensure customer concerns are handled professionally and efficiently. The ideal candidate is approachable, organized, detail-oriented, and comfortable communicating with customers in a fast-paced environment.

Requirements

Strong verbal and written communication skills.
Excellent customer service and interpersonal abilities.
Strong organizational and time-management skills.
Ability to manage multiple tasks and priorities effectively.
Comfortable working independently and as part of a team.
Professional, dependable, and detail-oriented.
Strong problem-solving skills and good judgment.
Comfortable using computers and learning new systems or software.
Ability to maintain professionalism when handling customer concerns.
Positive attitude and willingness to learn.

Responsibilities

Respond to customer questions and provide clear, professional assistance.
Assist customers with general service, account, and logistics-related inquiries.
Maintain accurate customer information and communication records.
Follow up on open requests and help ensure timely resolutions.
Coordinate with internal departments when additional assistance is required.
Identify customer concerns and help resolve issues in a professional manner.
Provide accurate information regarding company services and processes.
Support daily administrative and customer service activities.
Maintain a positive and professional customer experience.
Help improve internal communication and customer support processes.