Customer Support Assistant

Alphabe Insight Inc • Birmingham, AL

10d • $35,000 - $39,000 • Onsite

About The Position

As a Customer Support Assistant, you will serve as an important point of contact for customers, helping answer questions, provide information, resolve general concerns, and ensure each interaction is handled professionally. This role is ideal for someone who communicates clearly, enjoys helping others, stays organized, and is comfortable working in a fast-paced environment where priorities may change throughout the day.

Requirements

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Professional, dependable, and detail-oriented approach to work.
• Ability to stay organized and manage multiple tasks efficiently.
• Strong problem-solving and active listening skills.
• Comfortable working independently and as part of a team.
• Basic computer and administrative skills.
• Ability to learn new systems, procedures, and company processes.
• Positive attitude and willingness to develop new skills.

Responsibilities

• Provide professional and courteous assistance to customers.
• Respond to customer questions and general service inquiries.
• Help identify customer needs and provide appropriate solutions or information.
• Maintain accurate records of customer interactions and requests.
• Follow up on open questions or unresolved matters when necessary.
• Coordinate with internal team members to help resolve customer concerns.
• Maintain a high level of professionalism in all customer communications.
• Assist with general administrative and support-related tasks.
• Stay organized while managing multiple requests and priorities.
• Contribute to a positive and customer-focused work environment.

Benefits

• Opportunities for professional growth and career development.
• Training and opportunities to build valuable customer service and business skills.
• Supportive and collaborative work environment.
• Opportunity to develop communication, problem-solving, organization, and customer relationship skills.
• Exposure to different areas of business operations as the company grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed