Customer Support Assistant

Moodreact • Charlotte, NC

2d

About The Position

The Customer Support Assistant will assist customers with questions, service needs, and general requests while supporting the customer service team. This position is well suited for an organized and approachable individual who enjoys helping people and learning in a team-oriented environment.

Requirements

• High school diploma or equivalent
• Strong verbal communication and listening skills
• Friendly, dependable, and professional
• Customer-focused approach to problem solving
• Ability to work effectively as part of a team

Nice To Haves

• Previous customer service or retail experience is a plus, but entry-level candidates are welcome

Responsibilities

• Greet and assist customers in a friendly and professional manner
• Answer questions about products, services, and current promotions
• Assist with routine customer requests and service needs
• Provide accurate information and direct more complex concerns to the appropriate team member
• Follow up on customer questions and requests when needed
• Record relevant customer information and feedback
• Support customer engagement activities and promotional events
• Help maintain a positive and organized customer service environment

Benefits

• Paid training
• Hands-on customer service experience
• Professional development opportunities
• Supportive team environment
• Career growth opportunities
• Competitive compensation

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED