Support Assistant IV

Denver Health and Hospital Authority•Denver, CO

About The Position

The Support Assistant IV provides secretarial and administrative support under minimal supervision for assigned organizational leaders and supports the smooth operation of the Denver CARES Detox department. The role includes customer service and clerical support for the BHS Counselor Addictions Certification program, coordination of courses and training materials, student records and certificates, statistical reporting, and support for department leadership and meetings. It also involves maintaining records and supplies, processing deposits and invoices, overseeing the Denver CARES newsletter, and supporting administrative coverage and client donation operations. The position includes driving for training department community outreach and requires a valid driver’s license and clean motor vehicle record. The position requires a high school diploma or GED and 4–6 years of related experience, including one year of the same type of experience. An associate’s degree is preferred. The role calls for strong communication, customer service, organizational, data entry, scheduling, meeting coordination, problem-solving, and independent work skills, as well as knowledge of medical terminology. Denver Health describes itself as a mission-driven, integrated academic healthcare system and an equal opportunity employer. The posted work type is regular, and the shift is days. The listed salary is $26.04–$36.46 per hour. Benefits include paid time off, parental leave, retirement contributions, health coverage, well-being programs, tuition support, professional development, public transportation benefits, childcare discounts, and student loan assistance.

Requirements

High school diploma or GED.
4–6 years of related experience, including one year of the same type of experience.
Excellent verbal, written, and interpersonal communication skills.
Ability to work independently and be self-directed.
Ability to prioritize and lead tasks independently to achieve daily work goals without continual supervisor direction.
Proficiency entering data into spreadsheets and databases.
Ability to create charts and graphs.
Ability to use scheduling systems and coordinate meetings.
Knowledge of reserving conference room space and equipment, notifying attendees by memo, email, or phone, and taking minutes.
Excellent organizational skills.
Ability to arrange travel and compile, transcribe, and distribute meeting minutes.
Skill coordinating office services such as records management, moves, housekeeping, and maintenance.
Good troubleshooting and problem-solving skills.
Ability to divide time and tasks adequately between multiple assigned leaders.
Knowledge of medical terminology.
Excellent customer service skills and ability to anticipate and help mitigate potential problems as part of a team.
Valid driver’s license and clean motor vehicle record.

Nice To Haves

Associate’s degree.

Responsibilities

Provide customer service for the BHS Counselor Addictions Certification program, including enrollment and answering questions about certification in person, by email, and by phone.
Provide clerical support to trainers and ensure course materials and online class links are sent in a timely manner.
Set up classrooms for in-person courses, including Wi-Fi access, course materials, refreshments, equipment, and other supplies.
Maintain the student enrollment database and generate class certificates.
Maintain statistical reports for the counselor certification program and/or administrative management.
Provide secretarial support to Denver CARES leadership and meetings, including taking minutes, reserving rooms, notifying attendees, maintaining files, making travel arrangements, processing travel expense reimbursements, managing calendars, making appointments, scheduling meetings, and processing payment requests.
Maintain supply inventory and order supplies for the TRT program; establish or maintain inventory par levels and put supplies away as needed.
Prepare cash deposits for class enrollment monies, submit them to DHHA Cash Operations according to applicable policies, and secure funds in a locked drawer or safe as required.
Send invoices using vendors’ preferred communication methods and follow up on them.
Maintain, create, and purge correspondence and business records as needed while protecting confidential information.
Oversee the Denver CARES Newsletter.
Drive for training department community outreach to build rapport and sponsor growth within the BHS Training Department.
Assist with client donations by sorting clothing, stocking and tidying the donation closet, tracking inventory, and notifying a supervisor of par levels.
Provide coverage for administrative support staff during vacation or illness by answering phone calls and pages, submitting work orders, and stocking forms, office supplies, and client snacks.
Perform other activities as requested to support efficient department operations.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and 7 holidays.
100% paid parental leave for up to 6 weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans.
Employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands and travel.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center.
Career advancement pathways and a professional clinical advancement program with shared governance.
Public Service Loan Forgiveness eligibility, free student loan coaching, and assistance navigating the PSLF program.
Eligibility for National Health Service Corps and Colorado Health Service Corps programs.