Support Assistant I - Medical ICU (MICU)
About The Position
We are recruiting for a mission-driven Support Assistant I - Medical ICU (MICU) to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department 2B MICU Medical Intensive Care Unit (MICU) Nurses in the MICU care for some of the highest acuity patients in the hospital. Care is provided for a broad range of diagnoses and nurses will have the opportunity to gain experience using advanced equipment such as Continuous Renal Replacement Therapy, Intra-Aortic Balloon Pump, Ventricular Assist devises, and Extracorporeal Life Support (ECLS). The standard nurse-to-patient ratio is 1:2 with the most critical patients being cared for on a 1:1 basis. We pride ourselves on our culture of teamwork. The 24-bed MICU is a great place to challenge yourself to grow in your nursing practice. Job Summary Under general supervision, provides administrative and clerical assistance to support the operation of the assigned nursing unit. Collaborates with other staff and leaders in the development, management, and operation of the unit.
Requirements
- 1-3 years clerical or customer service experience Required
- Knowledge of medical terminology.
- Must have mathematical and organizational abilities.
- Good written and oral communication skills.
- Must be detail oriented and able to problem solve minor issues.
- Able to work in and around a busy surgical setting.
- Ability to read and follow written instructions and to write brief notes about activities performed during the shift.
- Ability to cover more than one unit.
- Microsoft Office Suite required
Responsibilities
- Monitors incoming computerized or written orders in a timely and accurate manner. Transcribes physicians’ orders accurately. Notifies RN of STAT orders. Clarifies difficult to read orders. (20%)
- Acts as a greeter to the unit in a manner that shows awareness of cultural and age differences. Always maintains patient confidentially. Performs all duties in relating to the public, patients, and families with customer satisfaction as a goal. Answers phones and call lights in a timely manner. Takes accurate messages and relays patient info to Nursing. (20%)
- Activates patients in appropriate systems. Obtains medical record number and patient stickers. Prepares chart, patient bands, and appropriate paperwork. Transfer patients’ information when necessary. Ensures paperwork is submitted and exchanged. (20%)
- Prepares discharge, transfer or demise records and completes paperwork. Ensures records are ready to send to Medical Records. Prepares and distributes Flow Sheets for required units each day. Files face sheets, lab slips, and appointments in each patient chart on required units. (20%)
- Prepares laboratory slips, enters orders in the computer, and calls/schedules appointments according to written or verbal orders. Organizes charts. (10%)
- Interacts in a professional manner with colleagues and the public, consistent wit the Denver Dozen, and the mission of Denver Health. Participates in the peer review process.0 (10%)
Benefits
- Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- 100% paid parental leave up to 6 weeks
- Immediate eligibility for retirement plans with employer contribution up to 9.5%
- Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
- Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
- Free RTD EcoPass (public transportation)
- Childcare discount programs & exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
