Support Assistant I - Medical ICU (MICU)
About The Position
We are recruiting for a mission-driven Support Assistant I - Medical ICU (MICU) to join our team! At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency. Department 2B MICU Medical Intensive Care Unit (MICU) Nurses in the MICU care for some of the highest acuity patients in the hospital. Care is provided for a broad range of diagnoses and nurses will have the opportunity to gain experience using advanced equipment such as Continuous Renal Replacement Therapy, Intra-Aortic Balloon Pump, Ventricular Assist devises, and Extracorporeal Life Support (ECLS). The standard nurse-to-patient ratio is 1:2 with the most critical patients being cared for on a 1:1 basis. We pride ourselves on our culture of teamwork. The 24-bed MICU is a great place to challenge yourself to grow in your nursing practice.
Requirements
- 1-3 years clerical or customer service experience
- Knowledge of medical terminology.
- Must have mathematical and organizational abilities.
- Good written and oral communication skills.
- Must be detail oriented and able to problem solve minor issues.
- Able to work in and around a busy surgical setting.
- Ability to read and follow written instructions and to write brief notes about activities performed during the shift.
- Ability to cover more than one unit.
- Microsoft Office Suite required
Responsibilities
- Monitors incoming computerized or written orders in a timely and accurate manner.
- Transcribes physicians’ orders accurately.
- Notifies RN of STAT orders.
- Clarifies difficult to read orders.
- Acts as a greeter to the unit in a manner that shows awareness of cultural and age differences.
- Always maintains patient confidentially.
- Performs all duties in relating to the public, patients, and families with customer satisfaction as a goal.
- Answers phones and call lights in a timely manner.
- Takes accurate messages and relays patient info to Nursing.
- Activates patients in appropriate systems.
- Obtains medical record number and patient stickers.
- Prepares chart, patient bands, and appropriate paperwork.
- Transfer patients’ information when necessary.
- Ensures paperwork is submitted and exchanged.
- Prepares discharge, transfer or demise records and completes paperwork.
- Ensures records are ready to send to Medical Records.
- Prepares and distributes Flow Sheets for required units each day.
- Files face sheets, lab slips, and appointments in each patient chart on required units.
- Prepares laboratory slips, enters orders in the computer, and calls/schedules appointments according to written or verbal orders.
- Organizes charts.
- Interacts in a professional manner with colleagues and the public, consistent wit the Denver Dozen, and the mission of Denver Health.
- Participates in the peer review process.
Benefits
- Generous paid time off
- Fully paid parental leave
- Exceptional retirement contributions
- Comprehensive health coverage
- Nationally recognized well-being programs
- Tuition assistance
- Career advancement pathways
- Professional development
- Meaningful financial advantages
- Loan forgiveness eligibility
- Employer contributions
- Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- 100% paid parental leave up to 6 weeks
- Immediate eligibility for retirement plans with employer contribution up to 9.5%
- Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
- Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
- Free RTD EcoPass (public transportation)
- Childcare discount programs & exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
