Support Analyst I

CareATC • Tulsa, OK

7d • Hybrid

About The Position

At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees. Solve Problems. Support the Front Lines. Make a Difference in Healthcare Technology. IMPORTANT LOCATION NOTE: This is a Hybrid Role requiring candidates to reside in the Tulsa, OK area. If you do not live in this location, your application will not be considered. Why CareATC is Different (and Why You'll Love It Here): We believe that better technology leads to better care. As the first line of support, you ensure our providers and staff have the reliable tools they need to deliver exceptional patient care. Impactful Work: Your troubleshooting and support directly empower our healthcare teams, ensuring they can focus on what matters most—the patient. Engaging Challenges: Tackle complex problems across a variety of technologies in a fast-paced environment. Purpose: Be part of a mission-driven company working to transform healthcare access and delivery. Growth: Expand your skills in endpoint management, cybersecurity, and cross-functional collaboration. CareATC Advantages Access to health center services and medications at no or low cost for you and your dependents! Comprehensive benefits: Medical, Dental, Vision, 401(k), PTO, Disability & Life Insurance, and a robust Wellness Program. A mission-first culture that values innovation, accountability, and teamwork. A role where you’ll see the direct results of your work in the smooth operation of our clinics. About the Job: Imagine being the person who ensures our clinical teams can work without interruption. As a Support Analyst I, you are a critical partner to our end-users, providing the essential support that keeps our operations running. You’ll work closely with every part of the business, solving issues with desktops, printers, phones, and applications. Your role is crucial to building confidence in our technology and enabling the delivery of seamless healthcare. This is a Hybrid Role requiring candidates to reside in the Tulsa, OK area. Schedule: Monday - Friday 8:00 am - 5:00 pm (1 hour lunch) Occasional evening and weekend work. On-call schedule is part of a four-person rotation, working every fourth week Monday – Friday 6:00 am – 3:00 pm (1 hour lunch), then on-call Monday – Friday 4:00 am – 9:00 pm and Saturday and Sunday 7:00 am – 7:00 pm.

Requirements

• An equivalent combination of 2 years’ work experience and/or an associate degree.
• Solid experience with Windows 10, printers, phones, and other common office peripherals.
• Experience with a helpdesk ticketing system.
• Basic knowledge of network design, cybersecurity principles, and IP-based phone systems (like Zoom Phone).
• Strong customer service skills and the ability to work independently.
• Powerful critical thinking and troubleshooting skills that allow you to resolve complex issues effectively.
• Excellent communication skills, able to adapt your style to different teams and clearly convey ideas to all levels of the organization.

Nice To Haves

• Experience in a desktop support role, preferably within the healthcare industry.

Responsibilities

• Triage and solve technical support requests involving desktops, printers, phones, and common applications.
• Provide telephone and live technical support across Windows, OSX, iOS, and Android platforms.
• Monitor system notification alerts and take appropriate, timely action.
• Create, update, and maintain our internal knowledge base articles.
• Assist the Service Delivery Manager with projects related to endpoint management and security.
• Assist with or lead custom software implementations, including testing and documentation.
• Assist with projects, clinic installations, or moves (may include after-hours work).
• Provide A/V production assistance for company meetings.
• Provide after-hours on-call support on a rotational basis.

Benefits

• Access to health center services and medications at no or low cost for you and your dependents!
• Medical, Dental, Vision, 401(k), PTO, Disability & Life Insurance, and a robust Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree