Desktop Support Analyst I

DYOPATH•Hanover, TX

1d•Onsite

About The Position

DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives in a fast-paced environment, enjoys troubleshooting, and delivers excellent end-user support. As a Desktop Support Analyst I, you will play a key role in keeping users connected, productive, and supported. Your work ensures reliable IT operations, enhances the user experience, and contributes to continuous service improvement across the organization.

Requirements

Bachelor’s degree in Computer Science, IT, or related field OR 4 years of equivalent work experience
A+ Certification required
Intermediate hardware and software troubleshooting skills
Ability to analyze issues, identify root causes, and resolve incidents effectively
Strong written and verbal communication skills
Detail-oriented with excellent organizational skills
Strong customer service mindset with professionalism and empathy
Ability to prioritize tasks and meet deadlines
Team-oriented with the ability to collaborate across departments
Valid driver’s license with acceptable driving record
Ability to pass a background check prior to hire

Nice To Haves

Experience with Microsoft 365 and SharePoint

Responsibilities

Provide technical support for desktops, laptops, printers, scanners, and peripherals
Troubleshoot hardware and software issues via phone, chat, and in person
Install, deploy, and maintain company hardware, software, and applications
Track, manage, and resolve incidents and service requests using ticketing systems while meeting SLA requirements
Perform system updates including Microsoft security patches, antivirus updates, and application upgrades
Create, update, and maintain knowledge base documentation and user guides
Order and manage hardware parts for maintenance and repair
Act as a point of contact for third-party vendors and support technicians
Document processes and contribute to continuous improvement initiatives