Desktop Support Analyst I

Dyopath • Houston, TX

23h • Onsite

About The Position

Join DYOPATH as a Desktop Support Analyst I. Are you energized by solving technical issues and helping users stay productive? DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives in a fast-paced environment, enjoys troubleshooting, and delivers excellent end-user support. As a Desktop Support Analyst I, you will play a key role in keeping users connected, productive, and supported. Your work ensures reliable IT operations, enhances the user experience, and contributes to continuous service improvement across the organization.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field OR 4 years of equivalent work experience
• A+ Certification required
• Intermediate hardware and software troubleshooting skills
• Ability to analyze issues, identify root causes, and resolve incidents effectively
• Strong written and verbal communication skills
• Detail-oriented with excellent organizational skills
• Strong customer service mindset with professionalism and empathy
• Ability to prioritize tasks and meet deadlines
• Team-oriented with the ability to collaborate across departments
• Valid driver’s license with acceptable driving record
• Ability to pass a background check prior to hire

Nice To Haves

• Experience with Microsoft 365 and SharePoint

Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Troubleshoot hardware and software issues via phone, chat, and in person
• Install, deploy, and maintain company hardware, software, and applications
• Track, manage, and resolve incidents and service requests using ticketing systems while meeting SLA requirements
• Perform system updates including Microsoft security patches, antivirus updates, and application upgrades
• Create, update, and maintain knowledge base documentation and user guides
• Order and manage hardware parts for maintenance and repair
• Act as a point of contact for third-party vendors and support technicians
• Document processes and contribute to continuous improvement initiatives

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree