Supply Chain Specialist

PS Logistics • Indianapolis, IN

1d • Onsite

About The Position

The Supply Chain Specialist manages assigned customer accounts and daily transportation requirements, coordinating orders, loads, schedules, shipment visibility, and customer communication. The role partners with Carrier Sales and other internal teams to secure capacity, coordinate pricing, resolve transportation challenges, monitor service performance, and develop solutions that meet customer needs. The position is based in Indianapolis, Indiana, in a fast-paced, team-oriented office setting. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility to support customer needs and occasional travel for customer visits or strategic meetings.

Requirements

• Bachelor's degree or equivalent relevant experience.
• Understanding of freight operations, transportation pricing, carrier capacity, and shipment coordination.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to coordinate multiple shipments and customer requirements while maintaining accuracy and service quality.
• Self-motivated and accountable, with ownership of customer relationships, responsibilities, and results.
• Customer-focused, organized, detail-oriented, proactive in problem-solving, results-driven, and collaborative in communication.

Nice To Haves

• Transportation, logistics, or third-party logistics (3PL) experience.
• Experience in account management, customer service, sales, or a related customer-facing role.
• Relevant transportation, logistics, business, or related education.
• Experience using a Transportation Management System (TMS).
• Bilingual English/Spanish communication skills, with the ability to communicate effectively with customers and business partners in both languages.

Responsibilities

• Manage assigned customer accounts by building relationships, understanding transportation needs, and maintaining customer satisfaction and retention.
• Coordinate daily transportation requirements, including order intake, load coordination, scheduling, shipment visibility, and customer communication.
• Partner with Carrier Sales to communicate load requirements, secure capacity, coordinate competitive pricing, and resolve transportation challenges.
• Monitor on-time pickup and delivery, customer service metrics, and shipment exceptions.
• Collaborate with Carrier Sales, Operations, and other TA Services business units to develop solutions that meet customer needs.
• Manage multiple customer requests, shipments, deadlines, and competing priorities throughout the day.

Benefits

• Accrue up to five days PTO in the first year.
• Two weeks of vacation, plus one week of PTO accruing on the first anniversary.
• Medical, dental, vision, life insurance, and disability coverage.
• Doc-On-Demand.
• Tuition reimbursement.
• Paid volunteer day.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level