Supply Chain Specialist

PS Logistics • Indianapolis, IN

6h • Onsite

About The Position

The Supply Chain Specialist manages customer transportation accounts and daily shipment requirements, coordinating with customers, Carrier Sales, Operations, and other TA Services business units. The role focuses on customer satisfaction and retention, transportation coordination, carrier capacity and pricing, operational performance, and account profitability. The position is based in an office setting in Indianapolis, Indiana, with occasional travel for customer visits or strategic meetings.

The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m. It is full-time, with flexibility to support customer needs as required. The work environment is fast-paced and team-oriented, involving frequent communication and management of multiple customer requests, shipments, deadlines, and competing priorities.

Requirements

• Bachelor's degree or equivalent relevant experience.
• Understanding of freight operations, transportation pricing, carrier capacity, and shipment coordination.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to coordinate multiple shipments and customer requirements while maintaining accuracy and service quality.
• Self-motivated and accountable, with ownership of customer relationships, responsibilities, and results.
• Customer-focused, organized, detail-oriented, proactive in problem-solving, competitive and results-driven, and collaborative in communication.

Nice To Haves

• Relevant transportation, logistics, business, or related education.
• Transportation, logistics, or third-party logistics (3PL) experience.
• Experience in account management, customer service, sales, or another customer-facing role.
• Experience using a Transportation Management System (TMS).
• Bilingual English/Spanish communication skills, with the ability to communicate effectively with customers and business partners in both languages.

Responsibilities

• Manage assigned customer accounts, build strong relationships, understand transportation needs, and maintain customer satisfaction and retention.
• Coordinate daily transportation requirements, including order intake, load coordination, scheduling, shipment visibility, and customer communication.
• Partner with Carrier Sales to communicate load requirements, secure capacity, coordinate competitive pricing, and resolve transportation challenges.
• Monitor on-time pickup and delivery, customer service metrics, and shipment exceptions.
• Collaborate with Carrier Sales, Operations, and other TA Services business units to develop customer solutions and support account profitability.

Benefits

• Accrue up to five days of PTO in the first year; two weeks of vacation plus one week of PTO accrue on the first anniversary.
• Medical, dental, vision, life insurance, and disability coverage.
• Doc-On-Demand.
• Tuition reimbursement.
• Paid volunteer day.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level