Supply Chain Specialist I
About The Position
The Supply Chain Specialist I is responsible for end-to-end execution of outbound and inbound logistics and technical inventory preparation, primarily for Self-Service deployments. The role ensures equipment is delivered to the correct destination on time and prepares and ships programmed, labeled, plug-and-play equipment directly to customer sites for self-installation. It also serves as a client contact for Self-Service order status and shipment tracking and supports Utah technicians and, as needed, technicians nationwide with equipment and parts. The position is located in Logan, Utah, and lists a wage of $15.75.
Requirements
- Able to lift and move up to 30 pounds and remain active while maintaining an organized warehouse.
- Comfortable using computers and willing to learn NetSuite and Excel.
- Confident following instructions to program or configure technical equipment.
- Able to provide clear team updates, promptly report issues, and maintain organized digital tracking.
Responsibilities
- Build, program, label, and package plug-and-play Self-Service equipment kits according to deployment standards.
- Coordinate and execute internal programming requests, ensuring digital configurations are correctly mapped to physical units before shipment.
- Fulfill Self-Service shipments directly to customer sites, ensuring accurate contents, on-time arrival, and installation readiness.
- Verify kit contents, configuration, and labeling before shipment to reduce failed installations, shipping errors, and returns.
- Process Self-Service equipment returns, replacements, and RMAs, coordinating with support and planning teams to resolve shipment or equipment issues.
- Generate and release Transfer Orders for Utah technicians based on confirmed site visit demand, ensuring inventory is available at least 24 hours before scheduled visits.
- Supply non-inventory parts to technicians nationwide and fulfill other Transfer Orders as needed.
- Receive inbound packages, verify contents against manifests, and promptly process receipt transactions in NetSuite.
- Accurately enter tracking data for all outbound shipments into NetSuite and communicate delays to planning teams.
- Respond in Zendesk to client inquiries about Self-Service work, including order status, tracking numbers, delivery timing, and equipment questions; provide timely, accurate responses and escalate unresolved issues.
- Organize specialized inventory within programming stations and document internal movement through bin transfers in NetSuite.
- Perform physical cycle counts as directed by Inventory Control to support auditing, reconciliation, and loss prevention.
- Follow documented Standard Operating Procedures for fulfillment, logistics, and technical configuration processes.
- Perform daily cleaning, sweeping, and organizing to maintain warehouse standards.
- Maintain organization and cleanliness of general storage areas and specialized technical configuration zones.
- Support inbound processing during high-volume periods and assist with general fulfillment tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
