Supply Chain Specialist I
About The Position
The Supply Chain Specialist I is responsible for end-to-end execution of outbound and inbound logistics and technical inventory preparation, with a primary focus on Self-Service deployments. The role ensures equipment reaches the right location at the right time. It prepares and ships programmed, labeled, plug-and-play equipment directly to customer sites for self-installation and serves as a point of contact for clients regarding Self-Service order status and shipment tracking. The position also supports Utah technicians and, as needed, technicians nationwide with equipment and parts. The role prepares and fulfills Self-Service kits, coordinates equipment programming, ships orders directly to customers, performs quality checks, and processes returns, replacements, and RMAs. It also generates transfer orders for Utah technicians, supplies non-inventory parts to technicians nationwide, receives and records inbound packages, maintains shipment tracking data in NetSuite, and responds to client inquiries through Zendesk. Additional responsibilities include organizing specialized inventory, documenting internal movements in NetSuite, performing cycle counts, following documented SOPs, and maintaining a clean and organized warehouse and technical configuration areas. The position is located in Logan, Utah, and pays $15.75.
Requirements
- Ability to lift and move up to 30 pounds and remain active while maintaining an organized warehouse.
- Comfort using computers and willingness to learn NetSuite and Excel.
- Confidence following instructions to program or configure technical equipment.
- Ability to communicate clearly with the team, report issues promptly, and stay organized with digital tracking.
Responsibilities
- Build, program, label, and package plug-and-play Self-Service equipment kits according to deployment standards.
- Coordinate and execute internal programming requests, ensuring digital configurations are correctly mapped to physical units before shipment.
- Fulfill direct-to-customer Self-Service shipments, ensuring accurate contents, timely arrival, and installation readiness.
- Verify kit contents, configurations, and labels before shipment to reduce failed installations, shipping errors, and returns.
- Process Self-Service equipment returns, replacements, and RMAs, coordinating with support and planning teams to resolve issues.
- Generate and release Transfer Orders for Utah technicians based on confirmed site visit demand, ensuring inventory is available at least 24 hours before scheduled visits.
- Supply non-inventory parts to technicians nationwide and fulfill other Transfer Orders as needed.
- Physically receive inbound packages, verify contents against manifests, and promptly process receipt transactions in NetSuite.
- Enter tracking data for all outbound shipments into NetSuite and communicate delays to planning teams.
- Respond to client inquiries in Zendesk about Self-Service work, order status, tracking numbers, delivery timing, and equipment questions; escalate unresolved issues.
- Organize specialized inventory within programming stations and document internal movements through bin transfers in NetSuite.
- Perform physical cycle counts as directed by Inventory Control.
- Follow documented Standard Operating Procedures for fulfillment, logistics, and technical configuration.
- Perform daily cleaning, sweeping, and organizing to maintain the warehouse.
- Maintain the organization and cleanliness of general storage areas and specialized technical configuration zones.
- Support inbound processing during high-volume periods and assist with general fulfillment tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
