Supply Chain & Operations Manager (On-Site)

SonoSim•Venice, CA

2d•Hybrid

About The Position

SonoSim is seeking a highly organized, detail-oriented individual for a hands-on hybrid role supporting supply chain, order operations, and vendor and member communications. The role owns the operational lifecycle, including purchasing and vendor management, inventory forecasting, hardware logistics, order processing, software configuration, shipping, and member communication. The position requires regular onsite work in Los Angeles for packaging, receiving, and shipping, with some flexibility for remote work. It is part-time, 20–25 hours per week. SonoSim is not offering relocation assistance or remote-only work and is reviewing local Los Angeles candidates only. The successful candidate will manage the full order-to-delivery process and serve as a responsive point of contact for vendors and members. The role balances physical product logistics with software backend systems, requiring accuracy, sound judgment, clear communication, and the ability to take ownership of both routine and unexpected tasks. This is not a training role.

Requirements

3–5 years of work experience in an Operations or Supply Chain role.
Highly organized, with the ability to plan and manage multiple projects concurrently.
Ability to quickly learn new concepts and maintain working knowledge of evolving products and workflows.
Strong customer-service mindset and excellent written, verbal, and phone communication skills.
Exceptional attention to detail.
Comfort learning and using business software, order-management tools, spreadsheets, and shared communication systems.
Demonstrated problem-solving skills, sound judgment, and a proactive approach to resolving issues.
Ability to work independently and communicate effectively across teams.
Adaptable and dependable, with willingness to take ownership of routine and unexpected tasks.
Ability to work onsite and move products and supplies weighing up to 35 lbs.
Ability to meet daily shipping deadlines and occasionally adjust hours to support time-sensitive member needs.

Nice To Haves

Experience in a SaaS or medical device industry.
Experience working with Salesforce and Google or Microsoft applications.
Experience with hardware/software products, manufacturing, or quality-controlled environments.
Bachelor’s degree in business, operations, communications, or a related field; equivalent relevant experience will be considered.

Responsibilities

Oversee order processing from receipt through software activations, shipment, and delivery.
Configure software correctly, maintain accurate order details, prevent database errors, forecast inventory needs, and resolve vendor issues independently.
Manage vendor relationships, vendor RMAs, and purchase orders.
Manage ISO documentation and ensure activities follow documented ISO practices.
Package and ship products according to established quality and packaging standards.
Own inbound and outbound domestic and international shipping operations.
Maintain current knowledge of evolving shipping requirements and update company systems, processes, and records as needed.
Maintain organized and accurate physical inventory; receive, inspect, and store incoming products and supplies.
Oversee inbound and outbound product inspections and support quality-control procedures.
Conduct monthly inventory audits, reconcile inventory, and process member and vendor RMAs.
Maintain inventory and order records in Salesforce.
Identify workflow issues and suggest practical improvements.
Serve as a helpful, professional first point of contact for member questions about orders, shipping, delivery timing, returns, and basic product guidance.
Maintain working knowledge of SonoSim products, pricing, and delivery timelines.
Provide backup support as needed.
Periodically assist with accounts receivable collections and follow up on overdue accounts.
Build positive relationships by listening carefully, communicating clearly, and following through on commitments.