Supply Chain & Operations Manager (North America)

UnitX•Milpitas, CA

5d•$112,000 - $145,000•Onsite

About The Position

UnitX is seeking a hands-on Supply Chain & Operations Manager to oversee how hardware moves through the company in North America. The role ensures parts arrive on time, systems are ready to ship correctly, and spending and assets are accurately tracked. The manager works closely with Engineering, Field Deployment, Finance, and Sales, combining vendor negotiation with hands-on hardware testing. The position is based on-site at UnitX’s Milpitas office five days a week. The role covers receiving and shipping, hardware and software procurement, vendor management, inventory and asset tracking, import and export compliance, operational reporting, and continuous process improvement. It also includes managing the office, warehouse, and lab, and providing basic IT setup and troubleshooting support. UnitX builds an AI-powered machine-vision platform for manufacturing inspection and quality improvement, and is expanding into markets including AI data-center infrastructure and next-generation AI hardware. The company describes the role as an opportunity to help its platform enter high-growth manufacturing markets, work directly with leadership, influence product and market strategy, and build global customer relationships. UnitX is an Equal Opportunity Employer and provides reasonable accommodations during the application and hiring process. Employment is contingent on applicable pre-employment screening for its safety-sensitive, drug-free workplace.

Requirements

At least 5 years of experience in supply chain, operations, or procurement at a hardware company.
Comfort assembling, powering on, and troubleshooting computers, GPUs, cameras, and cabling.
Hands-on experience shipping high-value products domestically and internationally, including Incoterms, HTS codes, commercial invoices, and export controls.
Working knowledge of import and export duties and customs, including tariff classification, duty and tariff impacts, and customs broker management.
Experience purchasing hardware and software licenses, including negotiating price and lead time.
Experience owning inventory and asset tracking in an ERP or inventory system such as NetSuite, Odoo, or similar, with high inventory-count accuracy.
Strong organization and follow-through, with an appreciation for clean data and clear processes.
Ability to work on-site at the Milpitas office five days a week.

Nice To Haves

Experience at a machine-vision, industrial automation, robotics, or AI hardware company.
Experience building operations processes from scratch at a startup.
Experience working with global suppliers and contract manufacturers.
Mandarin bilingual ability.

Responsibilities

Manage domestic and international receiving and shipping for customer orders and internal hardware and software, including carriers, freight forwarders, customs documentation, and export compliance.
Bench-test incoming and outgoing hardware, including power-on, imaging, and camera and lens checks; triage failures with Engineering before shipment.
Own hardware procurement, including GPUs, industrial PCs, cameras, lenses, cables, and lighting, as well as software licenses; manage quotes, purchase orders, approvals, renewals, and cost tracking.
Track vendor lead times and on-time delivery, resolve late or defective shipments, and maintain an approved vendor list.
Build and operate inventory and asset management processes, including the system of record, cycle counts, reconciliation, asset tagging, and RMAs.
Manage import and export compliance, including HTS and ECCN classification, duty, tariff, and landed-cost calculations, customs broker coordination, export filings, and audit-ready records.
Own the monthly operations dashboard covering on-time delivery, shipment errors, spend versus budget, and inventory accuracy.
Write and maintain SOPs; coordinate with Sales and Field teams on demand and delivery planning; lead process improvement across North America operations.
Manage office, warehouse, and lab layout, security, safety, EHS compliance, office supplies, and facility vendors.
Set up laptops and accounts, manage software license seats, and handle first-line hardware and network issues as needed.