Logistics Operations Manager North America

Jabil•Tampa, FL

About The Position

Jabil’s Logistics Operations Manager for North America acts as the primary liaison between a third-party logistics (3PL) freight forwarder or warehouse provider and its clients, while also serving as an on-floor subject matter expert for operations. The role combines client relationship management with 3PL freight-forwarding and warehouse operations, owning the end-to-end client experience from onboarding through daily order fulfillment. The manager oversees inventory integrity and works to ensure service-level agreements are met. The position involves client-facing account management, oversight of daily warehouse activities, troubleshooting order and inventory issues, onboarding clients, developing standard operating procedures, configuring warehouse management systems, and analyzing operational data to improve fulfillment performance. The role also requires time on the floor with logistics vendors and clients to ensure client-specific handling instructions and quality expectations are followed. Travel of 30% is required for customer and vendor meetings.

Requirements

5–7 years of experience in 3PL, logistics, or ecommerce fulfillment.
Strong familiarity with E2 Open or a similar transportation management system.
Working knowledge of warehouse management systems such as ShipHero, NetSuite, or Blue Yonder.
Excellent written and verbal communication skills for client-facing meetings and internal coordination.
Ability to resolve order-level exceptions quickly and trace errors to their root causes.
Proficiency in Excel or Google Sheets for inventory tracking and reporting.
A proactive ownership mindset and accountability for client outcomes.
A degree or diploma is preferred; the posting also states a preference for 3–5 years of experience in logistics solutioning and logistics operations.
Highly proficient computer skills, including Microsoft Office Suite.
Good interpersonal, communication, influencing, leadership, time-management, and task-management skills.
Ability to build strong stakeholder relationships and support change and innovation.
Operational logistics acumen combined with a strong sense of business development.
Ability to work independently, make fact- and data-based decisions, and deliver on time under pressure.
Ability to present findings effectively across all levels of the business.
Willingness to travel 30% for customer and vendor meetings.

Nice To Haves

Experience in 3PL solutions, 4PL carrier management, road freight, warehousing solutions, ocean transport, and air transport.

Responsibilities

Serve as the primary point of contact for assigned accounts, conduct regular business reviews, and maintain proactive communication.
Oversee daily warehouse functions for assigned clients, including receiving, pick-and-pack, kitting, and shipping.
Troubleshoot order issues, such as synchronization errors and mis-shipments.
Manage inventory discrepancies through cycle counts, investigations, and reporting.
Onboard new clients by establishing standard operating procedures, configuring warehouse management systems, and coordinating inventory intake.
Use warehouse and order management system data to analyze fulfillment performance and implement improvements.
Work on the logistics operations floor with vendors and clients to ensure client-specific handling instructions and quality expectations are met.
Create and maintain client SOPs and manage client QBRs and MBRs.
Manage vendor performance and operational KPIs.
Monitor order accuracy, on-time shipment percentage, inventory accuracy, order-issue resolution time, and client satisfaction and retention.