Logistics Operations Manager North America

Jabil•Tampa, FL

About The Position

Jabil’s Logistics Operations Manager for North America serves as the primary liaison between a third-party logistics (3PL) freight forwarder or warehouse provider and its clients, while also providing on-floor operational expertise. The role combines client relationship management with 3PL freight-forwarding and warehouse operations, owning the client experience from onboarding through daily order fulfillment. Responsibilities include managing inventory integrity and ensuring service-level agreements are met. The position oversees daily fulfillment for assigned clients, including receiving, pick-and-pack, kitting, and shipping. It supports onboarding by developing standard operating procedures, configuring warehouse management systems, and coordinating inventory intake. The manager monitors fulfillment performance using warehouse and order management system data, troubleshoots order and inventory issues, and works with vendors and clients on-site to uphold client-specific handling and quality expectations. Travel of 30% is required for customer and vendor meetings.

Requirements

A degree or diploma is preferred.
The posting describes 5–7 years of experience in 3PL, logistics, or ecommerce fulfillment; it also describes 3–5 years of experience in logistics solutioning and operations.
Strong familiarity with E2 open or a similar transportation management system, and working knowledge of warehouse management systems such as ShipHero, NetSuite, or Blue Yonder.
Highly proficient computer skills, including Microsoft Office Suite.
Excellent written and verbal communication skills for client-facing meetings and internal coordination.
Ability to resolve order-level exceptions quickly and trace errors to root causes.
Proficiency in Excel or Google Sheets for inventory tracking and reporting.
Strong interpersonal, communication, influencing, leadership, time-management, and task-management skills, with the ability to build stakeholder relationships and support change and innovation.
Operational logistics acumen combined with a strong sense of business development.
Ability to work independently, make fact- and data-based decisions under pressure, and deliver on time.
Ability to present findings effectively across all levels of the business.
Ability to travel 30% for customer and vendor meetings.

Nice To Haves

Experience in 3PL solutions, 4PL carrier management, road freight, warehousing solutions, ocean transport, and air transport.

Responsibilities

Serve as the primary contact for assigned client accounts, maintain proactive communication, and conduct regular business reviews.
Oversee daily warehouse operations for assigned clients, including receiving, pick-and-pack, kitting, and shipping.
Troubleshoot order issues such as synchronization errors and mis-shipments.
Manage inventory discrepancies through cycle counts, investigation, and reporting.
Onboard new clients by establishing standard operating procedures, configuring warehouse management systems, and coordinating inventory intake.
Analyze warehouse and order management system data to assess fulfillment performance and implement process improvements.
Work on the operations floor with vendors and clients to ensure client-specific handling instructions and quality expectations are met.
Create and maintain client SOPs and manage client QBRs and MBRs.
Manage vendor performance and operational KPIs, including order accuracy, on-time shipment percentage, inventory accuracy, and resolution time for order-level issues.
Support client satisfaction and retention.