Senior Manager - Trade & Supply Chain Services America

ANZ Banking Group Limited•New York, NY

2d•$160,000 - $195,000

About The Position

The Senior Manager, Trade & Supply Chain Services will lead ANZ’s U.S. Trade and Supply Chain Services team, delivering high-quality, consistent and client-focused service across trade operations. The role works closely with Relationship Managers, Transaction Banking Sales, Trade Product teams and the broader Trade & Supply Chain Operations network to support clients and stakeholders through accurate, timely and efficient trade transaction execution. The position oversees day-to-day operations, workflow management, capacity planning and risk oversight, ensuring activities comply with ANZ policies, regulatory requirements and internal controls. It is accountable for operational excellence, client experience, and a strong risk and governance culture. The Senior Manager will coach and develop the team, contribute operational expertise to client engagements and strategic business projects, and drive continuous improvement, process optimisation and automation. The role is based in New York and is full-time and permanent.

Requirements

In-depth knowledge of Trade Finance and Supply Chain products, including Receivables and Payables solutions, Import and Export Letters of Credit, Guarantees and Standby Letters of Credit, and ICC rules and publications relating to Guarantees and SBLCs.
Extensive Trade Operations experience in a client service-oriented environment, including experience with a Hub and Spoke service delivery model.
Strong understanding of clients’ international business activities, transaction flows and operational requirements, and ability to translate these into effective processing and client service outcomes.
Ability to deliver exceptional customer service, build client relationships and provide value-added operational insights while supporting Transaction Banking growth and product penetration.
Leadership experience managing teams, coaching staff and collaborating with Sales, Product, Relationship Managers and global operations teams.
Strong analytical ability to assess complex transactions and operational issues, identify risks and root causes, and implement sustainable solutions.
Sound understanding of operational risk, controls and compliance requirements in a trade environment.
Strong organisational and time-management skills; ability to work under pressure, manage competing priorities and meet tight deadlines.
Proficiency in Microsoft Office and technology tools for reporting, analysis and business management, with ability to learn banking systems and platforms.

Nice To Haves

Experience with Trade360, MIDANZ, Razor core system interfaces and the Trade Transactive Portal.
Professional certifications such as CDCS (Certified Documentary Credit Specialist) and/or CSDG (Certified Specialist in Demand Guarantees).

Responsibilities

Lead the U.S. Trade & Supply Chain Services team and deliver consistent, high-quality service to internal and external stakeholders.
Maintain expertise in trade and supply chain products, ANZ policies and procedures, and regulatory requirements; provide operational guidance to clients and stakeholders.
Understand clients’ business models and transaction flows to support service delivery and identify opportunities to improve the client experience.
Oversee trade transaction processing to ensure accurate and efficient execution in line with risk policies, regulatory requirements and service levels.
Manage and resolve client and operational issues, acting as the key escalation point.
Build relationships with Relationship Managers, Transaction Banking Sales, Product teams and the broader TSCO network to support growth and client satisfaction.
Lead daily workflows, resource planning and workload prioritisation.
Drive continuous improvement by identifying root causes, implementing corrective actions, and improving efficiency, scalability and automation.
Oversee operational controls, approvals and governance activities to ensure compliance with internal policies and regulatory obligations.
Build, coach and develop a high-performing team and foster accountability, engagement, collaboration and continuous learning.
Promote risk awareness and compliance, including effective management of operational risks, sanctions requirements, financial crime obligations and escalation protocols.
Contribute operational expertise to client engagements, strategic initiatives and business projects supporting the growth and development of ANZ’s Transaction Banking franchise.