Supply Chain Customer Service Representative

Tenneco • Manitowoc, WI

5d

About The Position

The Supply Chain Customer Service Representative interfaces with assigned customers, plant operations, and support functions to help ensure on-time delivery of customer requirements. The role works with customers to maintain accurate system data and ensure compliance with customer and plant requirements. It also supports customer communication, production scheduling, shipping and requirements acknowledgements, packaging documentation, and continuous improvement activities. This job description is intended to describe the scope of the position, not to provide an exhaustive list of duties or working conditions.

Requirements

• Bachelor’s degree or equivalent experience.
• One to two years of manufacturing experience.
• Strong interpersonal skills.
• Excellent communication skills, using tact and diplomacy with all levels of the organization, both internal and external.
• Experience with ERP systems.
• Familiarity with Microsoft Office, including Excel, Outlook, Word, PowerPoint, and Access.
• Strong Excel skills.
• Ability to negotiate requirements with customers.

Nice To Haves

• B.S. degree in Business Administration.
• APICS certification.
• NAPM certification.

Responsibilities

• Communicate daily with customers about requirements, fulfillment, and priorities.
• Review and maintain EDI data for assigned customers.
• Update customer websites with shipment information and requirement acknowledgements.
• Maintain packaging standards documentation for assigned customers.
• Schedule shop orders for production to meet assigned customers’ requirements.
• Ensure orderly introduction and phase-out of part numbers for assigned customers.
• Regularly identify and implement cost reductions, waste elimination, and process improvements.
• Maintain open communication with the team and ensure timely resolution of issues.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time