Customer Service Representative - Manufacturing & Supply Chain Operations
About The Position
ContiTech is seeking a Customer Service Representative to support industrial and manufacturing customers across North America. This B2B customer operations role is the primary point of contact for customer inquiries, orders, claims, and deliveries, and connects customers with manufacturing facilities, logistics teams, supply chain operations, and sales organizations. The representative supports a positive customer experience by managing relationships, processing orders, coordinating logistics, and resolving issues in collaboration with internal stakeholders. The role is located in Fairlawn, Ohio; Lincoln, Nebraska; or Halstead, Kansas. The successful candidate will work in a fast-paced environment, take ownership of customer issues, and contribute to customer success and operational excellence. No relocation is provided.
Requirements
- High school diploma or GED.
- At least 1 year of experience in customer service or customer operations.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office applications.
- Strong organizational and time-management skills.
- Ability to prioritize and manage multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- High attention to detail and accuracy.
- Ability to work independently with minimal supervision.
- Professional demeanor and customer-focused mindset.
- Ability to collaborate effectively across departments.
- Understanding of commercial, logistics, shipping, manufacturing, or supply chain processes.
- Legal authorization to work in the United States; visa sponsorship is not available now or in the future.
Nice To Haves
- 2 or more years of experience in customer service or customer operations.
- Bachelor's degree.
- Experience with SAP, Salesforce, or other ERP/CRM systems.
- Manufacturing industry experience.
- Supply chain, logistics, or order management experience.
- Production planning or scheduling experience.
- Inside sales or account support experience.
- Experience supporting B2B customers.
- Bilingual proficiency in English and French.
Responsibilities
- Serve as the primary contact for customer inquiries, orders, returns, claims, refunds, and delivery requests.
- Build customer relationships by providing timely, accurate, and professional service.
- Proactively communicate order status, shipment updates, delays, and product availability.
- Resolve customer concerns while maintaining a positive customer experience.
- Manage inbound calls, emails, and customer communications using CRM, telephony, and document management systems.
- Create, update, and maintain customer cases and records in company systems.
- Accurately process customer orders in accordance with established procedures.
- Coordinate order changes, delivery requests, and escalations.
- Work with manufacturing plants, logistics teams, planners, and sales representatives to support customer requirements.
- Assist in expediting production and shipments to meet customer deadlines.
- Investigate order delays and identify solutions that balance customer needs with operational capabilities.
- Develop an understanding of ContiTech's manufacturing processes, product portfolio, and plant network.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Collaborate with cross-functional teams to enhance processes and service levels.
- Contribute to a culture focused on customer success and operational excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
